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Reviewed 9 January 2017 via mobile

We arrived yesterday after one week stay at the Melia Cayo Santa Maria, we have decided to stay there after reading reviews here and what a pleasant surprise. We had an amazing time! The hotel is very clean. If you go to Cuba expecting that you will find super luxurious hotels, do not go to Cuba. This was my third visit to Cuba, 2 times in varadero e 1st in santa maria. The beach at Melia Cayo Santa Maria is way better (not comparable at all) than Melia las dunas. The people that works there are amazing! They are all super friendly (without the tips). We stayed at bungalow 11 and it was awesome. Super close to everything.
Food - it has a great variety to accomodate all kind of choices or allergies. We always found something and it was good. The pizza was delicious at the 24hr snack bar and the grill by the beach was a great choice for lunches with a different cuban dish everyday.
The only thing that was not great was the activitites, not structured at all, the equipe de animacion had a hard time integrating people or getting them to participate, the dancing lessons were not good at all, it seems that they only knew 2 steps. If you are looking for great shows and activities Melia cayo santa maria will not fullfill that :)
Besides that everyhing was just perfect for us! Recommend and will be back for sure.

Date of stay: January 2017
Trip type: Travelled as a couple
9  Thank V7383SIpatriciac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2017

Resort is nicely laid out. Not too big and easy to find your way around. Friendly staff and good facilities. Lacked entertainment especially for the kids. It's supposed to be a kid friendly resort, but nothing to show for it. Food is okay. We aren't very picky eaters, so we were able to find something to eat everyday (pizza at the 24 hour snack bar but can only be ordered after noon and fish at the beach grill were our go to everyday). The French restaurant was amazing but unfortunately they close it six out of the seven days. We heard that because the lobster tails that are served there are expensive, they tend to close it often. Very unfortunate. The Mediterranean restaurant was also very good because we were able to tip the waiter to serve us lobster tails - I guess that's a helpful hint when eating here. Japanese was okay. They cook in front of you and make a little show. Something to watch. Pool is nice. Bar is easily accessible and nice waiters always walking around to take drink orders. Changing your money was easy as well. Overall, we will not be returning as we swore that this trip to Cuba would be our last. It's always a disappointment and we are never fully satisfied. I wouldn't recommend this or any other resort in Cuba. Everyone already knows that "it's Cuba so what else did you expect!" Cuba resorts in general could be one thousand times better, but I guess they don't care. As you see, there are excellent reviews and terrible reviews. At the end of the day, it's up to you whether you believe them or not.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
8  Thank Linda B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this reviewResponded 5 January 2018

Dear Client
We appreciate your opinions and we assure you that we use them to improve our services.
Thank you very much for your comments.
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017

Room building five in the middle of beach and pool only problem it is very dark in the evening so bring a flashlight. For five days no towels for the beach. At three occasions only one large towel for bathroom and no small one. I can handle no towels for the beach but cannot handle no towels. Food the best we ever had in Cuba. Would I go back yes I would. Staff were very pleasant especially Eduardo, waiter at the beach. Always smiling and going above his duties. Water pressure at times very low.

Room tip: We liked being on fifth floor and second floor better less mosquitos since it is windier.
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
6  Thank Jeannine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this reviewResponded 5 January 2018

Dear Client
We appreciate your opinions and we assure you that we use them to improve our services.
Thank you very much for your comments.
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017 via mobile

Honestly, the only good thing is the beach, which is at the most regular - good facilities and friendly staff but nothing more than beautiful carribean water. The hotel's noisy, with loud music all day from the pool area. It has these chessy night performances that are completely nonsense. The regular buffet can be summoned as noisy and tasteless. The other restaurants that only open for dinner are a little better, but still dull (reservation's needed and even if it's empty you can't get a table without one - you can only do it in an specific place from 8 to 12). The rooms are okay but water pressure's low. The all inclusive package offers unlimited drinks but all are bad and barely have any alcohool. You get a complementary hour in the SPA but again, reservation needed (can't see the point). It's rated as a 5 stars hotel when in reality isn't, the price's abusive and doesn't match the facility. Do yourself a favor and look further for another hotel to go to.

Date of stay: December 2016
Trip type: Travelled with family
9  Thank Carolina M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this reviewResponded 5 January 2018

Dear Client
We appreciate your opinions and we assure you that we use them to improve our services.
Thank you very much for your comments.
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2016

We stayed at the hotel for two nights. The package was al inclusive. I liked that here the personell were more communicative than in other places of Cuba. The facilities are ok for the standards of Cuba. The beach is very relaxing and the water has an excellent green-blue colour. The food and the drinks were less impressive.if you can, make a reservation at the french restaurant, which propably is the best place to eat but it is only open two evenings. We made a reservation at the mediteranian restaurant but many of our group left and went to dinne at the buffet restaurant. I have ordered fish but left it almost untouched.

Date of stay: December 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
4  Thank lkiosse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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