It was a good hotel but it has not been taken care off. Affordable and good location as well as good service. The hotel management should take notice of the hotel's well being. however, customers still attend here because i do but probably not anymore.
AgodaExpedia.com
Taking safety measures
Booking.comTaking safety measures
The hotel is located nearby town area, 1-2 km away. Facilities are well kept & functioning. Room is clean but a bit dated. Most of the staff are trainee. Breakfast is included & good selection of local cuisines. Value for money
1) Receptionist is rude. Even u mentioned that u have booked (paid) and show the booking ID, she keep on insist said hotel is fully booked and dont want to even check the system!
2) Toilet dirty and smelly. U have to close the door to avoid the smell.
3) Swimming pool also dirty seem didnt have any maintenance.
4) When u ask to clean the room until 6pm they didnt come!
5) Only the location is good because near to Taman Tasik and Zoo.
6) Breakfast is provided but they didnt check if need topup or not! Food empty!
7) The stairs case are dirty and smelly too.
Will not return. Good location but hotel is very tired and staff are in need of some training. Not far from here to the central sights.
Budget accommodation but still very disappointed.
Senior staff dealt with a complaint reasonably efficiently with acceptable outcome. Thank you.
Basic accommodations. Decent room size, larger than most. Furnishing dated, due for upgrade. Direct hot water heater /shower, shower area tiled but no curtain/door, thus bathroom tend to be wet. Coffee, tea and bottled water provided. TV with some Astro channels. Wifi was ok, probably only because the router was just outside the room. Breakfast provided was basic; nasi lemak, fried noodles, baked beans, bread and some kueh. Location just beside the Lake Gardens, outside of the town centre, so less traffic noise during the night. Was given a room near the swimming pool, so was woken up quite early due to the noise from the children having a morning pool play.(probably again because of school holidays) Overall, value for the room size, got a reasonable night rest.
Did not stay, just went for their ramadhan buffet. Biggest mistake. The buffet spread was lacking choices and the choices were lacking punch. It was so horrible we stopped a few friends from coming in and switched locations. They just gotta shut their restaurant down and revamp. Do the public a favor and stick to the rooms, which i heard were not doing so well either.
