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“Comfortable cottage”
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Excellent
71 reviews
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Overview
Cottage -
2 Bedrooms, 1 Bathroom, Sleeps 4
Masham, North Yorkshire, England

Reviews from our community

Excellent - based on 71 reviews
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Reviews from our community

N9441EKan...
Leicester, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not what we expected”
Reviewed 9 September 2019 for a stay in September 2019
1
person found this review helpful

We arrived on the 5th September we weren't expecting to be on a busy road..the cottage was pleasant we found the upstairs very small we used the spare room as our dressing room because there was no room in the main bedroom..in our view the upstairs could do with some attention the stair carpet and paintwork was a little shabby..downstairs was fine we enjoyed the cake and beer..the back area outside needs some attention looked untidy..struggled with the key box probably too much on the key ring.

Date of stay: September 2019
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Dec 2019
Hi Andy
I’m really sorry to hear the cottage was not what you were expecting, we work hard to ensure that all our guests feel welcome and at home in a clean and warm environment, however we value all feedback and always act upon it where we can.

Just to touch on the location of the cottage and the space upstairs, I agree it is a squeeze in the front bedroom but we get so many positive comments on how comfortable the bed is that we would not want to reduce it down to a double bed so therefore yes it is tight around the bed, however all our photos on TripAdvisor do show this. Yes the cottage is on the main road through Masham, we have never had a negative comment about the location as it is in such a great position to visit the square and both breweries. We have invested in a new front bedroom window this year to cut down on the noise that is sometimes heard from the traffic passing through.

In regards to the carpet and stairway I completely agree, due to guests bringing their bags and cases up and down the stairs does mean that area has a lot of wear and tear. As spring to summer is back to back with bookings we do not have the option to keep repainting and also it is not financially viable so at the end of every season we have a re paint in this case ironically the painter and decorator was booked and arrived the day you left. So I feel somewhat pleased that we are already tackling that one. The carpet has now been replaced, we have allocated all our budget this year and have made huge changes including new kitchen flooring, table and chairs, a new boiler, bathroom modifications and a new front bedroom window.

Finally the back yard, you may have seen in the news during the summer there was flash flooding in the Yorkshire Dales and our cottage did incur the effect of that, in which the rain gushed down through the back yard into the sitting room. This is why we have sand bags at the back as a temporary measure in case we were subjected to it again. When the rain came it dragged the gravel downwards and renovations behind us has meant we have ended up with some of their dead leaves etc.falling into the garden, also with it being the end of the summer yes the plants have seen better days. Taking on board your comments we will be replacing our planters, raking the gravel and potting some winter foliage. Please be assured at the beginning of the season the back yard looked very pretty.

Your comments have been our biggest criticism to date but we want to assure you that the areas we can improve on, we will. As I mentioned at the beginning our aim is to ensure our guests have a comfortable and clean home from home experience with the benefit of having the Yorkshire Dales right on the doorstep.

I hope I have managed to clarify our actions and improvements towards your comments and hopefully you feel satisfied with this.

Thank you once again.
Rebecca
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Albans, United Kingdom
Reviewed 13 August 2019 for a stay in August 2019
1
person found this review helpful

Date of stay: August 2019
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
30 Dec 2019
Thank you for taking the time to submit a review Hazel, I’m glad you had a comfortable stay and found the cottage to be in a great location. I hope you will return again if visiting the area.
Thanks again.
Rebecca.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Basildon, United Kingdom
Reviewed 2 July 2019 for a stay in June 2019

Date of stay: June 2019
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
4 Jul 2019
Wow! Thank you so much, what a great review. So pleased you enjoyed the cottage and Masham, hopefully it will be one you return to :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
mvaughan2...
Newcastle-under-Lyme, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
“Charming cottage”
Reviewed 22 May 2019 for a stay in May 2019

The cottage is conveniently located in Masham and within easy driving distant of other market towns in the Dales,or even take the local bus. Rebecca (the owner) replied within minutes of us booking and emailed all the information we needed. The cottage was really comfortable, with good quality furnishings and cleanliness to a very good standard.

Date of stay: May 2019
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 May 2019
Thank you for taking the time to review our cottage, it’s great to know that you enjoyed your stay and hope you would book with us again in the future.
Thanks again
Rebecca
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camper342...
1 review
“Peaceful, relaxing and great accommodation”
Reviewed 18 May 2019 for a stay in May 2019

The location is brilliant just around the corner from the market square with a choice of eateries and shops. The cottage itself was faultless and really comfortable and clean. Would definitely stay again.

Date of stay: May 2019
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Jun 2019
Thank you for taking the time to review us, we're pleased to read that you enjoyed your stay and we would without doubt love to have you back again.
Rebecca
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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