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“Tired old lady ”

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Rosemead Guest House
Ranked #4 of 5 Esher B&B and Inns
Reviewed 18 August 2017 via mobile

We needed an overnight stay close to Cobham. The location was perfect. The team that welcomed us were friendly and welcoming. The room was ready and as described. I would describe the accommodation as tired and unloved. The hall and stair carpet looked to be dirty and worn. The walls needed a lick of paint to cover marks. The bedding was clean and basic. The single bed was v narrow and the mattress was Ok. The black out blind only covered half the window and the curtains did not touch in the middle. Breakfast was basic but adequate, served with a smile and warm when it arrived.

Wifi was unreliable.

We were lucky to be redeeming an offer from one of the booking websites, so was very low price for us. If we were paying full price, I think it would have been overpriced.

We would not stay again. A refresh of the common areas and updating the curtains etc would make such a difference. The staff were friendly...

Stayed: August 2017, travelled with family
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 42 reviews

Reviewed 7 June 2017 via mobile

Stayed just the one night after a late afternoon flight. We received a warm welcome and our room was clean and well equipped. We got a good recommendation on where to get a late meal. Then had a very pleasant nights sleep before enjoyed our view of the garden in the morning. Our breakfast was made to order and was lovely.

Stayed: June 2017, travelled as a couple
Thank Melody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2016

I stayed at the Rosemead Guest House whilst working around London for a number of days. I stayed in the en-suite double for two nights and moved to the top floor without an en-suite for the last.

It is a wonderful inn and the gentlemen that catered to me was extremely polite and helpful (he also throws up an incredible Full English Breakfast)!

I can't recommend this place enough given the high tech indispensable fan in the room at the peak of English Summer and I had a great night's rest after long days at work.

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Service
2  Thank AllanJMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2016 via mobile

We needed a couple of nights in this area whilst attending a function. Sourced it through my favourite booking website and it is a little Jem. The owner could not have been more helpful and his breakfasts were great. It was like spending a couple of nights at an old friends house, the lounge was open to us as was the collection of games etc. The room we stayed in 3 was very comfortable and considering the closeness of the road very quiet. Ok they don.t do dinner but there is a great choice of venues within a short distance. If the same event is held next year I shall be back.

Stayed: June 2016, travelled as a couple
2  Thank plumpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2016

We stayed here for 2 nights. We had requested a double was given a twin. Not a problem as this was rectified when we got back. The shower door was of its rails, with a note saying how to open and close. The extractor fan was of the wall, really didn't know whether to pull the cord to see if it worked, the shower head would not stay on, and at full power there was no pressure at all. Not a great deal of room to move about.
Although the bed was comfortable. Breakfast was ok. For the price we paid we would expect some proper fruit salad, not some old fruit in the corner. Serviettes were cheap paper. If I was staying a £50.00 a night place, I would expect this. Not £92 a night, Not disable friendly in any way, no ramps etc.

Room Tip: Not for wheelchair bound people, Its is quiet.
See more room tips
  • Stayed: May 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemead G, Owner at Rosemead Guest House, responded to this reviewResponded 1 June 2016

We very much appreciate this valuable feed back. Electricians have been round to look at the bathroom fans and their estimate is now in preparation. The comments regarding the shower and shower door are noted and have been upgraded on our action list.

The substitution of table linen for paper serviettes is now receiving consideration and we
are updating our menu to incorporate the fruit salad option.

Sorry our establishment is not disable friendly, we know that having at least one special needs bedroom on ground floor would be a significant advantage but on a green belt site we are restricted by the planners.

In fact they have advised us we will be unable to extend our premises for the foreseeable future.

It is of course the lack of development at this location that is part of the attraction.

For those needing ground floor wheelchair accessible accommodation we will be pleased to recommend other local alternatives.

We acknowledge the issue of pricing. Having registered for VAT this spring we took the
decision to pass on only 5% for 2016. We believe this makes us quite competitive for
VAT registered guests but less so for our non business bookers at weekends. Once again our Friday to Sunday tariffs are now under review to further address this problem.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rosemead Guest House

Address: 16 Hare Lane | Claygate, Esher KT10 9BS, England
Region: United Kingdom > England > Surrey > Esher
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites
Hotel Style:
Ranked #4 of 5 B&Bs / Inns in Esher
Price Range: RM257 - RM519 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rosemead Guest House 3*
Number of rooms: 6
Official Description (provided by the hotel):
Accommodation in warm, comfortable English style guest house. Close to the train station with easy connection to central London.Close shops and restaurants. Huge garden with fish pond. FREE PARKING. Free WI-FI in all rooms. ... more   less 
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