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Marigot Bay Resort and Marina by Capella
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Reviews (453)
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9 - 14 of 453 reviews
Reviewed 5 weeks ago

Location amazing. Views overlooking bay. Staff fabulous. Very helpful. Not meek and mild though. Restaurant and food a bit challenging, I like good food and this place hasn’t got it right. However the swimming pool and surroundings make up for it.

Some great places to visit, Rodney Bay, Pidgeon island etc (good crab curry on Pidgeon island)

Room Tip: Overlooking bay. Room was lovely and quiet
Stayed: March 2018, travelled as a couple
1  Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gillian H, Manager at Marigot Bay Resort and Marina by Capella, responded to this reviewResponded 3 weeks ago

Dear Barbara W,
Thank you for your TripAdvisor Review and thank you for mentioning that the location and views are amazing. We have made note of your comments regarding the restaurant food but we are pleased that you found our staff were very helpful and that you enjoyed the swimming pool and surroundings.

Thank you for your recommendation and we do hope that will return one day.
From The Team at
Mariot Bay Resort & Marina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

We booked a suite which was excellent, with amazing views over the marina. Huge suite with full kitchen and separate bedroom. Balcony on 2 sides with a whirlpool. Dining at the Grill room is lovely. Lunch by the pool was good other restaurants on or near the site not so great. No beach was an oversight on our part. Hotel is on the side of a hill so lots of stairs to get up to your room!Hired a car but not much to see on st Lucia. Roads are windy and full of holes, takes ages to go a short distance. All in all we found the island to be rather scruffy, even though the hotel was good. A few maintenance issues that need to be sorted. Over an hour from the airport but most other top hotels are even further.

Room Tip: Higher floors have the best views
Stayed: March 2018, travelled as a couple
Thank laraine2326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gillian H, Manager at Marigot Bay Resort and Marina by Capella, responded to this reviewResponded 2 weeks ago

Dear laraine2326
Thank you for choosing the Marigot Bay Bay Resort and Marina for your vacation in Saint Lucia. We are pleased you enjoyed the spacious Suite and found it to be excellent with the balconies, whirlpool and the amazing views of Marigot Bay.

We are sure that the folks who read your review on TripAdvisor will appreciate your insights. From the Management, we truly appreciate you taking the time to write your Review.
Regards
The Team
Marigot Bay Resort and Marina
.

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Reviewed 14 March 2018 via mobile

The ‚Hurrican Hole‘ is a very nice place. I miss it most because of Teriane Campton. She is the nicest person and best waitress with an every day smile.
Love her and miss her!
Just don‘t miss Marigot Bay with the Hurrican Hole and please say Hello to wonderul Teriane❤️❤️❤️

Stayed: February 2018, travelled with family
Thank Claudia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

This has to be one of my favourite hotels in the world. The property is beautiful, well presented and maintained. The staff are excellent, attentive, yet relaxed. Rooms are well equipped, comfortable and quiet. Really impressed and enjoyed my stay. Thank you.

Stayed: March 2018, travelled on business
Thank Kenders777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2018

Marigot Bay is an excellent resort in St. Lucia! Tucked away in Marigot Bay, it offers three dining options and a beautiful view of the harbor and marina. We stayed in Room 1012, a bay view room that was perfectly situated over the marina. (Other bay view rooms weren't as centrally located it seemed.) The room was a generous size and the air conditioning was quiet and worked great! The mattress was on the firm side, which we appreciate. The daily housekeeping was more than excellent and they left little treats and snacks (and sometimes cute notes) every day.

We purchased the all-inclusive dining package, as the food is very expensive (it is an island and a very nice resort, so as expected!). We don't feel like we saved any money doing the all-inclusive, but since we budgeted it in, it took the pressure off ordering what we wanted and trying everything! The best restaurant is The Grill, which is covered, perched on the hill, and serves breakfast and dinner. There is also the Rum Cave, near the second pool (yes, there are 2 pools!) and Hurricane Hole, further down the marina. We ate at all three places and all three were top notch. Get the cheeseburger, pina colada and peanut ice cream at Hurricane Hole, the rum-spiced tea at the Rum Cave, and the breakfast wrap (oh so good with sausage, egg and sweet potato) at The Grill. The steak was also excellent at The Grill.

I will note too that the staff at Marigot Bay is very, very nice and we know it must be hard to be smiley and happy all the time, but these people are VERY good at it! We loved Janelle at The Grill - she was lovely and personable. Chever also went above and beyond and called all the guests by their first names. (Clearly this woman should be promoted to upper management as she gets it!)

A few things to note:
1. We went to the concierge to set up a horseback riding experience. This was not like an American concierge - the guy asked us to look up the number of the horseback place and the address on our phone (though he had a computer in front of him), punched the number into the phone and gave us the phone. We found it funny, but a heads up to those of you that want super concierge service - this isn't really the place.

2. The mosquitos are CRAZY. I came home with no less than 60 bites on my legs. This isn't a problem for Marigot Bay, but for the entire island. They do give you a small bottle of mosquito spray in the bathroom, which was thoughtful and we used it every time we went out (but apparently did not work for me). If you don't bring anything else, bring extra spray and hydro-cortisone cream!

3. The food at the Hurricane Hole is very good, but has the tendency to smell like sewage. Unfortunately, this is probably a by-product of being right at the marina. A couple of pina coladas, and you'll forget about the smell, but we ate less at Hurricane Hole because of it.

4. There is a free water taxi to a small beach across the bay from the hotel. As other reviewers have said, this isn't a beach you would expect from a 5-star resort. It's filled with people selling things which makes it a bit uncomfortable and isn't the most relaxing place. We didn't spent a lot of time here, as we preferred the pool at the resort better.

5. On Thursdays the hotel offers a hike across the bay from the marina up to the ridge which truly does have gorgeous views. That said - TAKE NOTE - this is NOT an easy climb. It's not even a "kind of hard" climb, as we were led to believe. It is VERY hard and should be attempted by people that are in very good shape and used to rock climbing. I can tell you that none of us in our group were prepared for it. So, if you do decide to do it (and we all made it... eventually), bring plenty of water (2 large bottles/person) and bars. Do not under estimate it - it's not for the faint of heart. Also beware that very few (2-3) people on the resort staff know of the trail. We had a few people get heat exhaustion - but I could easily see how it could have been worse and I'm still not certain how we would have been able to cope. It is literally so steep on the way up, it is easier to keep going UP than it is to try to climb back down.

5. The pool chairs need to be replaced. One of the guys on staff commented how the hotel purchased the chairs 2 years ago, but they have already started sagging and really hurt to lay on. There are cushions, but only on the lower pool loungers (why I have no idea?) and they don't pull them up when it rains, so even the cushions are in poor shape. The hotel needs to replace all the chairs and loungers asap!

Overall, Marigot Bay resort was an EXCELLENT find and, after touring much of the rest of St. Lucia and seeing many of the other resorts, we felt that we did a great job picking Marigot Bay. The room, staff, food, and pool areas (despite the loungers) are all great. Because it is in the marina, there are beautiful boats to look at, and more places to walk around than at your typical St. Lucia resort.

Room Tip: Ask for a room on the second or third floor and definitely get a bay view room!
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank LuvStBarths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gillian H, Manager at Marigot Bay Resort and Marina by Capella, responded to this reviewResponded 11 March 2018

Dear LuvStBarts
Thank you for your most detailed TripAdvisor Review. We appreciate your comments and for taking the time to write.

We are pleased you enjoyed your accommodation with the view overlooking the marina and that you found the room size, air conditioning, mattress all to meet your expectations and that the daily housekeeping was more than excellent with little treats and snacks every day.

Thank you for mentioning your All Inclusive Meal Plan. As you discovered the costs are predictable and it takes the pressure off ordering what you want and you can safely leave your vacation with no surprises. Thank you also for mentioning our great members of staff, as they do an excellent job and remembering their names, means a great deal to them

We have certainly taken a note of the five things that you mentioned. These items are certainly being addressed and we thank you for your excellent recommendations. Finally, we are delighted that you chose Marigot Bay Resort and that it was an excellent find. We hope that you return sometime soon, as we look forward to welcoming you back
The Team at
Marigot Bay Resort & Marina

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