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All reviewslovely hotelpool areabenidorm townhotel is situatedroom servicecleaned dailycalataxi10mindoorstep
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Reviewed 13 February 2015

Stayed here now 5 times. Excellent location in la cala. Lovely hotel and staff are amazing, especially Nicola. They are all so helpful and friendly. On the first night our room was directly in front of the lift which sometimes can be noisy however we spoke to Nicola and she moved us to a quieter room. Every booking after that Nicola was aware we like a quieter room as we have a child. The little extras the staff really do make your stay great. Evening meals are excellent with a lot of choice, breakfast however do really cater for the Spanish however no beans at breakfast is not really a big issue. There's plenty of other places to go if you need a full English breakfast. Would recommend a stay here, very good value.

  • Stayed: February 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Shelley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this reviewResponded 16 February 2015

Dear client. We like to thank you on behalf of all of the staff for writing this review about our Hotel. We put all of our efforts on giving our clients the best service with the best value for money. We hope to see you back soon in our hotel. Regards. CM Medsur-hoteles.

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Reviewed 6 December 2014

I booked the hotel mainly because it advertised a gluten free diet and reviews mentioned it was quiet and clean. It certainly ticked all these boxes being in a quiet street in Cala Finestrat.

Firstly take care if using satnav as it sends you to the wrong part of Avda Marina Baixa - the Hotel is on the south side of the main road near Bali Hotel. Receptionist Nicola spoke perfect English and was very helpful whilst other staff spoke little English but were friendly (fortunately we speak basic Spanish).

Our rooms was a little old and tired but very spacious, comfortable and clean and had a huge bathroom with tub. Although they advertise satelite TV the only English channel was Sky news.

The restaurant is buffet style other than my gluten free meal which was cooked and served to me individually. Although the food was not outstanding it was certainly adequate and good value considering we paid £44 a night through Alpha Rooms. Contrary to other reviews there was no free wine or water but coffee and fruit juice were free at breakfast.

The language problem made the evening entertainment unsuitable as it was all in Spanish.

The hotel is about a 10 minute walk to both Finestrat and Poniente Beaches. Nearby is Bali Hotel where the outdoor glass lifts give you great views on the way up to the 45th floor.

Overall opinion of the hotel - great so long as you don't expect it to be geared up for foreigners.

  • Stayed: December 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank nudrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this reviewResponded 16 December 2014

Dear Guest. Thank you for your words about hotel Alone. We are very happy to know that you have enjoyed your staying with us. We feel sorry to know that you can’t enjoy the evening entertainment because it was in Spanish. The 90% of our clients in this season are mainly Spanish. We are going to take a note about it and inform to the entertainment department in order to arrange something special in the future. We hope to see you back soon in a future staying. We like to wish you a merry Christmas and a happy new year. Regards. CM Medsur-hoteles.

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Reviewed 29 October 2014

We (2 seniors and family 2 adults and 2 small kids) have spend ten days in Hotel Alone in Oct 2014. It is Perfect hotel for quiet family holidays. Hotel is located in quiet, clean Finestrat area, You can get a local bus for 1.5 euro/adult to city centre. Mercadona shopping centre is about 7min walk. Cala Finestrat beach can be reached within 10min walk. Rooms are spacious and cleaned every day. Towels are changed daily as well. Each room has big enough bathroom. Food was absolutely fantastic. Here always was a choice of four main courses (chicken, beef, pork or rabbit and fish), lots of vegetables, salads, cold meats and fruits. Food was always very hot. Water was free of change for lunch and dinner. Nice music and lovely entertainment in the evenings. Unfortunately everything was in Spanish, as 97% of hotel guest ware older Spanish. In fairness it did not bother me at all, even I have not understood a word in Spanish as all staff was friendly and very helpful all the time. I'll be sure I will return to this hotel as main things - food, rooms, cleanliness was 100%. Thanks a lot to everyone in Alone for our good holidays.

  • Stayed: October 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with Alpharooms
Thank jurakute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this reviewResponded 3 November 2014

Dear Guest. Thank you for your words about Hotel Alone. We are very happy to know that you have enjoyed your holiday with us. We work very hard to give to our clients the best quality standard and the best value for money. Our clients happiness it’s the best price we could expect. We hope to see you back soon in our hotel. Regards. CM Medsur-hoteles.

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Reviewed 15 October 2014

I would not recommend this hotel to anyone unless you are fluent in Spanish, enjoy poor service and bizarre food!
Don't get me wrong I love culture and embrace traditions whilst visiting a different country. I'll even try local delicacies, part of the fun right!? The food here is unpleasant and if I'd have ever spent time in a foreign jail, the menu would be pretty similar!
The staff along with 95% of its guests is disgusting. I have never felt so unwelcome anywhere in my life! The staff claim to not speak English and look at you like you're stupid. Some reviews reported that the staff say 'youre in Spain, speak Spanish' Hotel alone staff actually said,this to me! I'll always learn phrases to be courteous, Hola gracias etc...but these resorts make their living through tourism, and a large percentage of visitors to Spain are English, something Hotel Alone need to realise! I'm not even getting started on the other guests but let's just say, lots of filthy glances and mutterings will be directed to you!
Hotel alone is clean, and fairly standard furnishings etc, but I like to get out and explore so didn't do much other than sleep there.
Basically if you're English you you will feel very Alone at the aptly named hotel!
I really think tour operators need to remove this hotel from its sites or at least market it differently!

  • Stayed: October 2014
    • Value
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1  Thank Waynechaddy32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this reviewResponded 3 November 2014

Dear Guest. We like to apologize on behalf of the direction and staff of Hotel Alone if you have felt uncomfortable with us during your staying. Our clients are the most important for us, no matter where they came from. We work hard every day to give to our clients the best quality standard with the best value for money. Regards. CM Medsur-hoteles

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Reviewed 25 September 2014

Just got back from a weekend at hotel alone.
You will fit in well if your spainsh and 65+
Hotel was very basic but clean.
Was made to feel unwelcome and alienated from the moment we arrived at the hotel.
Reception staff were very friendly.
Bar staff awful, throwing our change and drinks at us.
Very spainsh hotel and area, not appropriate for British tourists at all.
Food was ok but menu was very random. Like rabbit curry and salad ??
I wouldn't recommend this hotel at all
A 15min bus or taxi ride to benidorm central

  • Stayed: September 2014
    • Value
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    • Rooms
    • Cleanliness
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Thank Carlymmmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEDSUR, COMMUNITY MANAGER at Hotel Alone, responded to this reviewResponded 3 October 2014

Dear Guest. We like to apologize on behalf of all of the staff of Hotel Alone. All of our clients are very important for us, no matter where they came from. At this time of the year we have many old Spanish pensioners in our hotel. We like to say sorry if you have felt uncomfortable. We like to offer our clients the best holidays with best value for money. Regards. CM Medsru-hoteles

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