Arrive late on our first night which we had a drink in the bar and there was entertainment on however all in Spanish. Once this had finished the 3 bar staff who were so rude and couldn't smile came to wipe our table and turned the lights off whilst we were still drinking. The Tues we went down for our first breakfast....OMG the so called butter was like a hard cheese, the cereal was like cardboard, the waiting staff was vile and we asked for more scrambled egg as none in the tray he told us 10 minutes no problem, I went back and asked where it was only to be told its not possible to do anymore! We had a dry piece of toast each and never had breakfast again, we ate out in Benidorm itself. I then went to complain at reception as breakfast is till 10am and we asked for egg at 940! Not good. We never had any feedback from them or a sorry etc. Shocking. The room itself was nice and the sun late on was lovely. On the wed night we asked for our transfer time for Thursday which he told me he had no internet, we went to the room to check wifi on our phones and it was working, down I went again to be told he doesn't have the transfer list! On the Thurs we left our luggage in the luggage room and asked again for the transfer to which the lady dialled a number and passed me the phone to sort myself. I got that sorted we went off to enjoy our last day. Arriving back at the hotel we asked for a shower to get changed for home and was sent with our luggage to the other hotel! Marvellous. This hotel was totally for the Spanish. We found it all to be abrupt, rude, in the sticks, wouldn't help or communicate and we wouldn't ever go here or recommend this to anyone. Good job we had hot weather and ventured into Benidorm. Awful experience and I have been to Benidorm since I was a teen and stayed in numerous places but never come across staff or people as dreadful as the above.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Hotel Alone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.