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“Enjoyable Stay, nice hotel, great staff”

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Best Western Forest Hills Hotel
Ranked #1 of 3 Hotels in Frodsham
Certificate of Excellence
Ormskirk, United Kingdom
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Enjoyable Stay, nice hotel, great staff”
Reviewed 28 March 2012

A long weekend stay, thanks to a KGB offer
Given great help on arrival, Chrisitine on reception switched our room to the ground floor
no problem at all, the room was adequate, clean and tidy, nice bed and pillows
Can't understand the bad reviews on this subject.....
We enjoyed a very nice meal in the restaurant, good service food well presented with a smile
from Sofia, a sweet youg lady. They have a very good offer you can choose a smaller 4oz
steak and pay half the price acc, what a very good idea, the mixed platter starter was excellent, and plenty of it too.... The snacks at the pool area were very good and reasonably priced as well, the Pool, hot tub, and sauna, steam were spot on
.Great location, amazing views, Frodsham is lovely little town
Some quirky problems, the toilet lid would not stay up, the flush handle is in the wrong place
it will never stay up, blue tac from reception resolved the problem....
All in all we had a very nice time, and we have travelled all over the world and the UK so we
can be a pit picky to say the least............

Room Tip: room 102 is a ground floor room, very well placed for the restaurant
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ORMYBOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 3 April 2012
Dear Moyesy

Thank you for posting your recent review on Trip Advisor.
I was delighted to read that you had a fantastic long weekend stay with us. It will give me pleasure to pass on your kind comments to the rest of the team.

We are very lucky to be in such a great location on top of Frodsham Hill.
We look forward to welcoming you back in the not to distant future, check out our website for our up and coming events and promotions
Once again thank you for posting your review.

Kind Regards
Kieran McCabe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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764 reviews from our community

Traveller rating
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212
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103
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
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  • German first
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2012

Nice hotel but room 92 was awful, mould in the bathroom, a shower that can't keep temperature and to top it off a bed which so old you can see the shape of everyone who has used it. This is the third time staying in this hotel, in the past it was really suitable but after this stay I feel its not worth it anymore.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gjarvis81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 19 March 2012
Dear gjarvis81

Thank you for posting your recent review on Trip Advisor.

On behalf of the entire team, I would like to apologise for not exceeding your expecations. I have taken your comments on board, your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better guest experience for guests in the future.

I hope that you will re-consider staying with us again so that we can redeem ourselves in your eyes.

Thank you again
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradfrord
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 March 2012

We have just returned from a girlie weekend at Best Western Forest hills, and what a fantastic time we had. The hotel is located in a lovely location in the countryside with good access to walks and it's facilities are excellent, the food is good but the thing that makes the hotel a cut above is the staff!! They are all the most helpful,polite,happy, friendly staff we have ever come across in a hotel. Can't wait to visit again.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 14 March 2012
Dear Julie H.

Thank you for posting your recent review on Trip Advisor

It was a pleasure to read that you had a fantastic girlie weekend with us recently I will be delighted to pass on your your wonderful comments concerning the food and staff to all of the team here at the Best Western Forest Hills.

We looking forward to welcoming you back very soon, keep an eye on the website for the spring promotions.

Kindest Regards

Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 March 2012

Our 2nd visit this year, last one was in January Chinese New Year nite, bad experience, manager promised improvement... Great 80s disco, good crowd most in fancy dress, staff a plenty ,managers everwhere... Food still bland, tasteless garlic mushrooms, chicken nice, lack of veg for 4 to share... Breakfast needs attention... Why they have to ask tea or coffee, eggs fried or scambled (I PICKED SCAMBLED), any toast?... All this WHILE standing in resturant doorway, before they show you to your table or give you a menu. I will never know!.. WHY CAN'T YOU seat us 1st?... Breakfast is alacart / selfservice, so your eggs (whatever style) are up for grabs. Had to queue for eggs anyway, stood like melons with 5 other people until more brought out and no scambled for me, someone had beat me to them...Ordered more, twice at the table, already eaten half of breakfast when they finally arrived . Slid with style from one plate on to mine..Room nice and clean...Swimmingpool changingrooms cleaner, spa working, nice swim....Our roomdoor swipecard worked after breakfast 10.30ish (didn't last visit, they click out at 10am checkout not till 11am) Our friends were not so lucky, they had to return to reception and she was our reviewer last time see [coathanger 81] January2012... All in all staff great, nice location ( tho we live locally in Chester )..Mr Manager you could still improve food, swipecard run out timing, breakfast greeting / ordering and your on to a winner.
Enjoy your stay

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 6 March 2012
Dear Andy816

Thank you for posting your recent review on Trip Advisor

I was disappointed to read that certain aspects of your stay didn't meet our usual standards.
We have taken on board your comments concerning breakfast and are currently in the process of reviewing our procedures.

Without guest feed back it would be impossible to improve our facilities and service which we are striving

Thank you again
Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 March 2012

I chose this hotel stay as a suprise 40th Birthday present for my wife.

We have 3 young children and finding a hotel to acommadate 5 is very difficult so I was so pleased that this hotel did.

I booked a lovley Family Room on the ground floor that was spacious and well equipped. I thought that the Fridge in the room was a great idea for milk and baby bottles and the beds were very comfy.

We also took full adantage of the hotels Leisure Facilities and the Swimming Pool and Spa bath were both fantastic. It was nice and quite so we were all able to splash about.

As it was my wifes birthday I also booked her some spa treatments. The Hot Stone Thearpy and the Head Massage were fantastic (so my wife tells me) and she was so pleased with the whole experience. The thearapist, (Jane, i think) was fantastic and well worth asking for.

The hotel restraunt was lovley with great views. The food was great and we all had a wonderful breakfast (must have been all that swimming).

The biggest asset of the hotel though was the staff. The recepionists in particultar were happy freindly people who made us feel so welcome and nothing was to much trouble for them. This was for all the staff at the hotel. The reception staff also arranged some flowers to be delivered to the room before we arrived which my wife loved.

The hotel was packed, as there was an event on plus a hen night but the rooms are far enough away from them for everyone to have a good nights sleep, (apart from the other drunken guests) but that was not the hotels fault.

We will be booking in again in the future and wanted to thank eveyone at the hotel for making my wifes big birthday such a special one.

Room Tip: Ask for a family room, as they have a dvd player and dvds can be rented from Reception.
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SammieJ75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 5 March 2012
Dear SammieJ75

Thankyou for posting your recent review on Trip Advisor.

I was delighted to read that you all enjoyed your wifes 40th Birthday Surprise, the Hotels facilities and that your wife enjoyed her spa treatments.

The views from the Hilltops Restaurant really are magnificent over the Cheshire plains and being on top of Frodsham Hill we are so very lucky.

It will give me great pleasure to pass on your kind comments to the rest of the team especially the ladies on Reception and Jane from Teqnic.

We look forward to welcoming you all back to the Best Western Forest Hills in the not to distant future have a look at our website for some great offers and events planned over the coming months.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Forest Hills Hotel

Property: Best Western Forest Hills Hotel
Address: Overton Hill, Frodsham WA6 6HH, England
Region: United Kingdom > England > Cheshire > Frodsham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Frodsham
Price range (per night): RM322 - RM650
Hotel Class:3 star — Best Western Forest Hills Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Best Western Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the Best Western Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more   less 
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