We came to Koh Samui for the first time and my girlfriend spent a long time trying to find a really nice budget hotel but in a good area. We came across Chaweng Palace and the pictures on booking.com looked ideal. We booked a superior double room with a double bed and bath.
We arrived about 3pm in the afternoon to be greeted as normal and shown to our room. After a long day, this is not what we wanted to walk into. The room was still dirty from the previous guests and waiting to be cleaned so we were told to leave our stuff in the room and come back in an hour which wasn't too bad as we were hungry. After an hour or so we came back to find a very disappointing room. The walls were filthy and the room damp. When we went into our superior bathroom (which looked good at first glance) we came across: 1. A broken glass shelf hidden under our open sink 2. A bath that did not fill up after 1/2 hour of filling because of a faulty plugs I no bath 3. A shower head over the bath that pointed into the middle of the bathroom and only about 7inches off the floor (looked like it had been bodged about 3 )times. We also had a "balcony" that was something you'd see a in a back alley full of dirt, and bugs with a great view of the back of a massive billboard.
We complained about theorem (and we never complain but my girlfriend was in tears) we were shown 3 other rooms or told to pay for 1 night and leave immediately (after we had paid for 5). We opted to stay in a triple room with lots of space which seemed the cleanest but even that still stank of damp. We looked for 2 hours to find another hotel but there weren't many available so reluctantly opted to stay.
The lady behind reception (possibly the manageress) was helpful enough but did not like our complaint. Obviously standards have slipped greatly as we see no relevance to the "palace" reference.
Overall the hotel is in a great location for Chaweng but needs some serious reservation and customer service training. Not worth the money.
(Sorry for bad quality pictures)
Picture of red bed sheets is what the room should have looked like.
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- Also Known As:
- Chaweng Palace Hotel Ko Samui