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“Horrible hotel, but good area”

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Chaweng Palace Hotel
Ranked #100 of 104 Hotels in Chaweng
Reviewed 20 January 2016 via mobile

We came to Koh Samui for the first time and my girlfriend spent a long time trying to find a really nice budget hotel but in a good area. We came across Chaweng Palace and the pictures on booking.com looked ideal. We booked a superior double room with a double bed and bath.


We arrived about 3pm in the afternoon to be greeted as normal and shown to our room. After a long day, this is not what we wanted to walk into. The room was still dirty from the previous guests and waiting to be cleaned so we were told to leave our stuff in the room and come back in an hour which wasn't too bad as we were hungry. After an hour or so we came back to find a very disappointing room. The walls were filthy and the room damp. When we went into our superior bathroom (which looked good at first glance) we came across: 1. A broken glass shelf hidden under our open sink 2. A bath that did not fill up after 1/2 hour of filling because of a faulty plugs I no bath 3. A shower head over the bath that pointed into the middle of the bathroom and only about 7inches off the floor (looked like it had been bodged about 3 )times. We also had a "balcony" that was something you'd see a in a back alley full of dirt, and bugs with a great view of the back of a massive billboard.

We complained about theorem (and we never complain but my girlfriend was in tears) we were shown 3 other rooms or told to pay for 1 night and leave immediately (after we had paid for 5). We opted to stay in a triple room with lots of space which seemed the cleanest but even that still stank of damp. We looked for 2 hours to find another hotel but there weren't many available so reluctantly opted to stay.
The lady behind reception (possibly the manageress) was helpful enough but did not like our complaint. Obviously standards have slipped greatly as we see no relevance to the "palace" reference.

Overall the hotel is in a great location for Chaweng but needs some serious reservation and customer service training. Not worth the money.

(Sorry for bad quality pictures)
Picture of red bed sheets is what the room should have looked like.



Stayed: January 2016, travelled as a couple
Thank gregs1990iow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 51 reviews

Reviewed 5 December 2015 via mobile

Absolutely awful hotel, we arrived back from our night out to find we had bugs all over our beds! We spend 30 minuets looking for someone to talk to, when we found a security man he couldn't do anything and was in no rush to move us or get in contact with a manager. So we move all our stuff to the lobby as we could not stay in a bed with bugs all over it. At 5.30am we finally get a new room!!!!! Next day we see the manager, she tells us that it was our fault we had bugs in our beds and was the rudest most unprofessional woman I have ever come across! Not once did she apologies and we were not given a refund for the night where we didn't get into bed until 5.30am! Absolutely disgusting experience and the so called 'manager' was rude, aggressive and told us that bugs are in all hotels in Thailand!

Stayed: October 2015, travelled with friends
Thank Gemma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2015 via mobile

We stayed here for 3 nights and our room was full of ants all over our beds floor and back packs. When we complained about this we were told "not our problem".
We then had an issue with the bathroom with a pipe that lead into the shower continuously leaking with what smelt like sewage causing our entire room to have an awful stench. We complained about this and again were told "not our problem". The staff we very un-helpful and we every time we did make a complaint they would cut the power off in our room. I would advise people not to stay here.

Stayed: December 2015
Thank lkeough1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2015 via mobile

The chaweng palace is a pretty simple establishment, some renovations done, although in poor fashion. The best part about this hotel is the location, it's close to the main strip and within walking distance to several shops, convenient stores, and restaurants. The room we stayed in was huge but a lot non-utilized space in both the sleeping areas as well as the bathroom. In the bathroom there was an extra space that may have been an area for laundry and just seemed to be an open area that would collect water after showering. Another thing about the bathroom was the black mold that was obviously building up around the shower and water heater, I personally didn't mind all too much and I was lucky enough the girls I traveled with didn't mind either but is still a health hazard. The stay overall was decent, the service was friendly, and to repeat my title, it ain't pretty but gets the job done.

Stayed: October 2015, travelled with friends
Thank SenseChamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2015 via mobile

Young couple: We stayed here for 2 nights and thoroughly enjoyed out stay. Living conditions were great, our room had a fridge which was so handy and its a 5 minute walk from Chaweng Beach. Restaurant across the road on the corner great for breakfast

Stayed: June 2015
1  Thank Connaire Patric... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chaweng Palace Hotel

Address: 155/24 Moo 2 Chaweng Beach Rd, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #100 of 104 Hotels in Chaweng
Price Range: RM87 - RM138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chaweng Palace Hotel 3*
Number of rooms: 16
Reservation Options:
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Also Known As:
Chaweng Palace Hotel Ko Samui

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