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Reviews (321)
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Reviewed 19 August 2017 via mobile

This is not so much a hotel as an family country Italian home for a wide group of people. The staff could not be more helpful, the location of the hotel is second to none. The food in the main restaurant is fabulous and the casual dining by the Arno elegant. There are some who come to show off, but it doesn't work; the atmosphere is too friendly for anyone to attempt to be superior for too long.

It is a fantastic, friendly, warm hotel with real five star service and luxury. I cannot recommend it highly enough.

Stayed: August 2017, travelled with family
Thank Travelswithapud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stefan0venturi, Direttore generale at Villa La Massa, responded to this reviewResponded 28 August 2017

Dear Guest,

Thank you for spending your time giving us your kind feedback of your ​stay at Villa La Massa!​

​No words to express my gratitude of your nice words regarding the Hotel staff, our location, food and restaurant.

Thank you​ again​ for being our Guest and for sharing your positive experience and ​I​ look forward to​ see you soon at your Country Italian Home!

​My very best regards,

Stefano Venturi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

What a wonderful place! We came here with our adult daughter and son-in-law and it was truly a highlight of our trip to Italy. The location is idyllic, sitting on the Arno river with views of the Tuscan countryside, yet only 15 minutes from Florence city center. The property runs a shuttle from the hotel to Florence every hour until 7pm and back to the hotel every hour on the 1/2 hour until 7:30pm. Totally convenient.
The welcoming staff was always attentive whether it was Paolo in the morning welcoming us to a bountiful breakfast or Antonello at the bar in the afternoon or evening welcoming us to tea, snacks or drinks. The front desk staff were equally warm, welcoming and attentive, got to know us personally and always attended to every need. Service exceeded expectations in every possible way.
Our room was large, modern and had a beautiful veranda with beautiful views. Bathrooms were large, modern and well appointed. The rooms and entire property were spotless and extremely well maintained. It was very quiet and a wonderful place to relax by the pool or take a treatment at the lovely spa. My husband and son-in-law had a chance to tour the kitchen which was also spotless and though they offer cooking classes, scheduling prevented them from taking one. Nevertheless, they did offer a tour of the kitchen which they enjoyed.
Turndown service was offered every evening with chocolates, it doesn't get better than this. Staying at Villa La Massa was like staying with family in a beautiful country estate. It was a respite from the hustle and bustle of sightseeing yet offered so much convenience to both Florence and the Tuscan countryside. This was our first stay, but it surely won't be our last.

Room Tip: We were in the building with the restaurant. Very quiet. Room 7 was large, with beautiful outdoor veranda. Highly recommend.
  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
4  Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stefan0venturi, Direttore generale at Villa La Massa, responded to this reviewResponded 24 August 2017

Dear Guest,

Thank you for your wonderful and detail​ ​review​​ following ​your last visit at Villa La Massa!

​I am very glad to hear that​ our Villa was a highlight of your trip to Italy and you consider a wonderful place to relax in a beautiful country estate.

I will make sure to share your inspiring comments with our Staff which I am sure will motivate them to continue to deliver a professional and "made to measure service" with great attention to details.

Thank you again for sharing with us​ and others Tripadvisor readers ​ your experience and I look forward to welcoming you​ and your family ​in a not to distance future,

My very best regards,

Stefano Venturi
General Manager

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Reviewed 22 July 2017 via mobile

We went here on a tour from a Princess cruise 5* location, 5* restaurant. It was beautiful with luxurious service and a beautiful day. The view from the patio spectacular--so beautiful it looked painted.

Stayed: September 2016, travelled as a couple
Thank XSNRG87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stefan0venturi, Direttore generale at Villa La Massa, responded to this reviewResponded 31 July 2017

Dear Guest,

Happy to read your wonderful words regarding your ​visit to Villa La Massa!

Your compliments ​of ​our service in the restaurant​, the location and beauty ​of the Villa are very nice.

​I​ look forward to welcoming you in the future for another wonderful ​experience​ at Villa La Massa,

​My very best regards,

Stefano Venturi
General Manager

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Reviewed 21 July 2017 via mobile

Came here with my husband and our little daughter (7months). It is a wonderful place, quiet and peaceful and yet with every 5 star aspect that you would expect. Staff is great, rooms are very comfy, elegant and big, the garden is simply beautiful and the dinner is something you absolutely should not miss. Live piano music starts at 7pm. Also, quiet in the background and making your incredible dinner even more memorable. Also they offer shuttlebusses to florence every hour but we decided to dine in here every night. We will definately come back. It is great for families and romantic couple escapes. No worries everyone feels the place belongs only to you....

Stayed: July 2017, travelled with family
Thank gudi84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stefan0venturi, Direttore generale at Villa La Massa, responded to this reviewResponded 31 July 2017

Dear Guests,

​I​ appreciate very much your kind comments regarding your recent stay at Villa La Massa.

It is a great pleasure to hear your nice remarks ​regarding our 5 stars Property.

​I am glad you also noticed our staff kindness and certainly I will make sure to inform them of your kind words.

Thank you again for sharing your experience, and ​I​ look forward to ​welcome you and your family back soon to your "private Villa"!!!

My very best regards,​

Stefano Venturi
General Manager

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Reviewed 3 July 2017

We visited Villa La Massa in 1975 and went back this June for our 42 wedding anniversary. What a gift! Everything about the hotel was perfect. The room, the grounds, the common areas were impeccable, and the view of the river was mesmerizing. The service was excellent. We had dinner twice at the restaurant and enjoyed everything. Paolo, Emilio, and Antonio went out of their way to make our dinning experience memorable in every way.
Thanks to all the friendly staff we met.

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank RCyCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stefan0venturi, Direttore generale at Villa La Massa, responded to this reviewResponded 17 July 2017

Dear Guest,

Thank you for your wonderful words regarding your last visit at Villa La Massa!

​I am very glad to hear that ​you have had the most romantic anniversary gift and proud to learn that ​everything about the hotel was perfect.​

No need to say that how happy​ is the Hotel staff reading your comments about the ​excellent service that I had been passed on to them accordingly.

Thank you again for sharing with us your experience and we look forward to welcoming you in a not to distance future,

Stefano Venturi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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