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everegreensydney
Sydney, Canada

Don't Ever stay here !

1.0 of 5 bubblesReviewed 7 Aug 2014
Used my visa to hold rooms for my daughter's wedding in January for her wedding July 5th..as WEDDING CAME CLSOER found out people were not coming due to an impending hurricane. My daughter, called and cancelled the rooms on the Wednesday .I just got my visa bill stating that I was billed $241.50 for rooms that were not cancelled!!I called the lady screamed at me over the phone .She speaks very poor English as does the owner .Difficult to get across to them and they absolutely deny ever having gotten notice of cancellation .Please DON"T STAY THERE! If you own a business you should have the ability to speak and comprehend a basic conversation .I have reported to Visa as my visa was billed. Terrible, terrible customer service !! Getting falsely billed for something that should never have happened !
Date of stay: July 2014
Trip type: Travelled with family
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
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