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“Generally ok”

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Utopia Resort & Spa
Ranked #3 of 4 Hotels in Katelios
Certificate of Excellence
Reviewed 24 August 2017

We have stayed in Utopia for a week.
The first impression was not perfect, since power went out in Katelios upon our arrival. Hotel, of course, had nothing to do with it, but the first night we have spent in 30+ degrees since A/C was not working. The upside of the sea-view room was that we could spend the early morning on our terrace.

The room was rather clean, however, despite not having any food in the room, we met ants on the floor - twice. The bathroom was big and clean with one downside - we had a bathtub with hydromassage instead of a shower and the smell coming from the pipes was unbearable. Hotel service fixed it quite quickly though.

The terrace and view were outstanding and it is definitely worth it to pay extra for the sea-view if you have the chance.

The pool area is great, bar is close (great barmans!), lots of deckchairs, so we never had to worry about it. The animation team was also doing good job, trying to entertain us. Low amount of kids made the pool time very pleasant.

The food - mixed feelings for our entire group. Lunches and dinners were tasty, but breakfasts were so-so (repeatable and bland).

Staff is helpful - both at the reception and in the bar area. Room service could use some improvements (repeated requests not to leave the windows open did nothing).

Location makes the hotel rather calm. To get to the taverns and souvenir shops you have to walk 5-10min. The beach is close, but it is a poor one - narrow and rocky. To visit nice, sandy beaches you either have to walk 30min through seaside rocks or ride to other towns (Myrtos is a must!).

Concluding - as for Greek standards, the hotel is quite nice. You can find better ones but it all comes with higher price. The island on the other hand is fantastic, definitely rent a car/quad/bike and drive it through!

Room Tip: Sea-view if possible is a must, try to ask for a shower before bathtub
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  • Stayed: August 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank violar07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 232 reviews

Reviewed 11 January 2017

We ended up coming here after there was a problem with our room at the Efrosini Village (Which we ended up going back to, very nice there as well)

I think myself and my partner and one other person were the only British people there. But that really didn't matter the Polish people we met were lovely and children so well behaved.

The staff were fantastic and very helpful.
Rooms were lovely, decorated so well to be honest the whole place was.
Pools and surrounding areas kept very clean.

Stayed: July 2016
Thank IzzyB31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2016

We decided to book a full body massage at the spa as it looked good and was very quiet. The booking was for a full hour.
Actual massage was,
No intro or explanation of what was going to happen
15 min hamman?
40 minutes massage?
Full body massage consisted of back, back of legs, shoulders, back of arms, NO front anything.
Although the massage was 'okay' we felt cheated as only half a body was done.
We mentioned our discontent at reception and was told we 'should have asked' for our front body to be done!!!! Very strange, if you book a facial does this mean you have to ask to have you're face done.
Sorry about the rant but I felt people should be aware.

Stayed: June 2016, travelled with family
1  Thank roygarland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2015

Cephalonia is a small island but once you come there and you will love it. Variety of nature, great weather and many beautiful views and of course the Ilonian Sea - it's amazing!.
The hotel is quite big. The rooms are well eqiped and clean. The room was cleaned every day. The stuff is really helpful. Even if there were families with small children - it was quiet.
The food was really tasty. I recommend this place for couples and families. If you are looking for a place with night life - it's not this place. But If you want to chill and in the same way see something - this place is worth it!

  • Stayed: August 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Karolina_Kap83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UtopiaResortSpa, Kierownik ds. gości at Utopia Resort & Spa, responded to this reviewResponded 2 October 2015
Google Translation

Serdecznie dziękujemy za wybranie naszego Hotelu oraz poświęcenie swojego czasu na napisanie opinii . Jesteśmy bardzo zadowoleni że spędzili Państwo u nas przyjemny czas. Będzie nam niezmiernie miło , jeśli będziemy Państwa mogli u nas jeszcze gościć.
Z poważaniem,
Hotel Utopia Resort&Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2015

My family spent here one fantastic week. everything was so good that it's even hard to belive ;)
Room was big, clean and well equipped (beds were rather hard but I can't say that uncomfortable). Barthroom - well decorated with shower and bath. (You need to take your own cosmetics - shampoo, lotion, but there's a lot of soap ;)). Our room (210) was in very calm part of hotel. We had a sea-piece-view from the balcony but in fact we didn't spend too much time in room.
Restaurant is very good - popular food combined with traditional greek meals (absolutely amazing baklava!!!), service very kind.
Staff was friendly and helpful.
This place is in 90% Polish - main part of guests is here thanks to Grecos (travel agent); staff is greek and polish but all of them speak english fluently.
Highly recommended for whole families - because of calm, high culture, great animations and nice food.
Swimming pools are great with sweet water, with umbrellas and lounge beds. Bar is ready to serve between main meals.
You need to remember that this is not a hotel but resort so many of previous complaints about standard comparing to stars is unreasonable.
For Grecos guests - try to avoid resident's help - car rental or trip will be cheaper!

I krótko po polsku - miejsce warte odwiedzenia dla osób ceniących spokój, przyjazną atmosferę. Utopia nie jest typowo greckim miejscem - jest bardziej środkowo- europejska, ale dla nas akurat to zaleta. Nie ma tu imprez, więc jeśli ktoś oczekuje zabawy do białego rana w opcji all-inclusive, na pewno będzie rozczarowany. Duże brawa także dla animatorów za kawał bardzo dobrej roboty. Można tu spędzić naprawdę aktywny tydzień! Warto zabrać swoje kosmetyki, materac do pływania;) ale nie trzeba zabierać ręczników - zarówno te w pokoju jak i plażowo - basenowe zapewnia Utopia.
Jedyna opcja niefajna to rezydent, którego zadaniem jest wyciągnąć jak najwięcej kaski - warto wynająć auto na własną rękę lub wyruszyć w rejs z pobliskiej przystani.

Room Tip: A sea-view is also a Zakynthos - view ;)
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  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ania H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UtopiaResortSpa, Kierownik ds. gości at Utopia Resort & Spa, responded to this reviewResponded 15 September 2015
Google Translation

Serdecznie dziękujemy za Państwa opinię , bardzo się cieszymy ze Państwo spędzili u nas miłe chwilę. Będzie nam bardzo miło jeśli w przyszłości będą Państwo znowu naszymi gośćmi.

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Additional Information about Utopia Resort & Spa

Address: Katelios 28086, Greece
Region: Greece > Ionian Islands > Cephalonia > Katelios
Amenities:
Beach Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Katelios
Hotel Class:4 star — Utopia Resort & Spa 4*
Number of rooms: 60
Also Known As:
Utopia Resort And Spa
Utopia Hotel Katelios

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