Ordered food at 6.40pm, said it was going to be ready and delivered by 7.55pm but didn’t get here until 9.15pm which is 2 and a half hours after I ordered. I understand it may have been busy but that is ridiculous. I rang a couple of times, once at 10 past 8 and was told it would be another 25 minutes, I waited 40 minutes and rang back for them to tell me it would be another 20 minutes. When the delivery driver finally bought my food he didn’t apologise for the long wait, he just said ‘here you go’ handed me the food and turned and walked straight away didn’t even give me chance to say thanks. Opened the food up to eat it and the chips were uncooked and still hard, the food wasn’t great but I didn’t bother sending it back as I was starving and had waited so long for the food to actually arrive so didn’t want to have to wait another hour or so for fresh food. Would rather not have wasted my money on this takeaway. Next time I’ll be going else where. Terrible customer service, no apologies and below average food. This was supposed to be a nice meal for me and my partner but it’s totally put us off for good.
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