My friend and I were put up in this hotel as part of our Halong Bay tour with Kangaroo Tours. We were extremely disappointed. The tour itinerary told us that they didn't use the 'old and tired hotels' on Cat Ba Island so we were hoping for something that was at least clean. I was aware that it was high season due to the public holidays in Vietnam at the time.
When we checked into our room, I found footprints and yellow stains on my bed linen. I looked at my friend's bed and found the same. We called reception and asked them to come and change the sheets for us. Three men came to do this and on their first attempt they replaced the dirty sheets with more dirty sheets. This happened twice more. A fourth bloke popped his head in the door and said to just put the blankets that were in the cupboard on the beds. I understand Vietnamese so I promptly told them that we required clean sheets. We then called reception to get in touch with our tour leader (as he hasn't advised us how to get in touch with him should we need anything). The hotel owner then appeared with our tour leader. They eventually found some cleanish sheets and made the beds. The hotel owner also suggested that we just use the blankets in the cupboard as sheets (to which we again replied that we needed actual sheets!) and then turned to me and said "it's high season" as though that justified them giving us stained sheets (or none at all). I advised him, "regardless of high season or low season, you should at least have clean sheets yes?" He didn't answer.
The breakfast in the morning was also questionable. Not sure why they only gave us options for a 'western' breakfast. I'm in Vietnam! Who's looking for a big English fry up?? But sure enough the bacon, eggs and hot dog option was awful. Our tour companions ordered other dishes and no one felt positive about their breakfast. One poor girl had a pancake that was still raw and runny in the middle.
If you can avoid it, give this place a swerve. I provided feedback to our tour leader to suggest that Kangaroo tours never use this hotel again. The service is non-existent. And if they can't deal with high season, why run a hotel?? Awful, just awful.