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Review of Ngoc Lan Ahn

Ngoc Lan Ahn
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Ngoc Lan Ahn
Ranked #17 of 21 Hotels in Cat Ba
Reviewed 6 May 2013 via mobile

My friend and I were put up in this hotel as part of our Halong Bay tour with Kangaroo Tours. We were extremely disappointed. The tour itinerary told us that they didn't use the 'old and tired hotels' on Cat Ba Island so we were hoping for something that was at least clean. I was aware that it was high season due to the public holidays in Vietnam at the time.
When we checked into our room, I found footprints and yellow stains on my bed linen. I looked at my friend's bed and found the same. We called reception and asked them to come and change the sheets for us. Three men came to do this and on their first attempt they replaced the dirty sheets with more dirty sheets. This happened twice more. A fourth bloke popped his head in the door and said to just put the blankets that were in the cupboard on the beds. I understand Vietnamese so I promptly told them that we required clean sheets. We then called reception to get in touch with our tour leader (as he hasn't advised us how to get in touch with him should we need anything). The hotel owner then appeared with our tour leader. They eventually found some cleanish sheets and made the beds. The hotel owner also suggested that we just use the blankets in the cupboard as sheets (to which we again replied that we needed actual sheets!) and then turned to me and said "it's high season" as though that justified them giving us stained sheets (or none at all). I advised him, "regardless of high season or low season, you should at least have clean sheets yes?" He didn't answer.
The breakfast in the morning was also questionable. Not sure why they only gave us options for a 'western' breakfast. I'm in Vietnam! Who's looking for a big English fry up?? But sure enough the bacon, eggs and hot dog option was awful. Our tour companions ordered other dishes and no one felt positive about their breakfast. One poor girl had a pancake that was still raw and runny in the middle.
If you can avoid it, give this place a swerve. I provided feedback to our tour leader to suggest that Kangaroo tours never use this hotel again. The service is non-existent. And if they can't deal with high season, why run a hotel?? Awful, just awful.

  • Stayed: April 2013
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2  Thank Teamchimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 8 reviews

Reviewed 1 March 2013

From the moment of our check-in our host was welcoming and actually very funny. He made a cabaret out of giving us heaters for the room, was helpful in suggesting places to go and WAY beyond the call of duty, even searched us out when we were late going back to the hotel. He stayed up and watched out for us when we had a little difficulty finding the place after a great night out in one of the pubs in the town. Nice, fresh made to order crepes for breakfast and a great send off when we left - I even got a hug! What a character! Very comfortable stay.

  • Stayed: February 2013, travelled as a couple
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Thank WarrenHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2011

We have been there off season and enjoyed it. But don't go to Cat Ba during summer weekends and national holidays unless you love Asian crowds.
We are a family with 4 children, so we enjoyed the clean and spacious rooms with two queen size beds. Furniture is cheap - even the hotel is less than one year old, it shows already signs of wear and tear. Breakfast is ok if you avoid the pancakes.
The manager was very friendly. When the TV in our room didn't work and could not be fixed, he offered us to move to another room.
We paid 25 USD per night - good value.

Room Tip: 601 and 701
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  • Stayed: April 2011, travelled with family
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Thank SebastianBehrle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2010

We stayed at this hotel during a tour of Halong Bay/Catba island. When my son was bit by a monkey the manager Mr Ding arranged transportation to a local doctor and then arranged travel back to Hanoi and traveled with us to the point of getting us in a taxi to get from Haiphong to Hanoi. I really appreciated his support.

E rest of the hotel eas fine, nothing exciting, but clean eith decent breakfast options.

  • Stayed: November 2010, travelled with family
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Thank BoulderTravelers5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2013
Google Translation

Room Tip: prendre une chambre dans les étages les plus hauts (7e étant idéal) avec vue sur la baie, voir le 8e...
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  • Stayed: March 2013, travelled as a couple
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Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ngoc Lan Ahn

Address: 200 Duong Nui Ngoc, Cat Ba, Vietnam
Region: Vietnam > Cat Ba
Amenities:
Restaurant Shuttle Bus service
Hotel Style:
Ranked #17 of 21 Hotels in Cat Ba
Number of rooms: 47

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