We took the tram from Colyford to Seaton on Easter Sunday. There was a tram waiting in the station when we arrived. We were going to board but the attendant assumed that my son-in-law, who uses a wheelchair, wouldn’t be able to board the tram and asked us to wait for the next one. My daughter explained the we would be perfectly capable of boarding but the assistant would not listen. He ignored my son-in-law and continued to speak to my daughter. We pointed out that it would be more polite to speak to my son-in-law directly than to assume that he couldn’t board the tram. However, we waited for the next tram and enjoyed our ride to Seaton, watching the wildlife on the way. We returned to Colyford after lunch and enjoyed the return trip. I would ask that all staff are aware that people who are not able bodied are treated with more respect because they can speak for themselves even if they cannot walk for long distances.
I am happy that overall you had a pleasant visit to Seaton Tramway and we thank you for awarding us a 'very good' review, despite the issue you mentioned in your feedback, which is currently being investigated. Listening and learning from our visitors is at the core of our uncompromising customer service policy and our constant pursuit to improve.