We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,181)
Filter reviews
3,181 results
Traveller rating
2,025
721
281
98
56
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,025
721
281
98
56
Show reviews that mention
All reviews club med pragelato ski school ski instructor main building special thanks chef de village last year ski room pizza my son ski area his team cable car skiing holiday special mention guest relations great holiday
Selected filters
Filter
Updating list...
1 - 6 of 3,181 reviews
Reviewed 8 May 2020

We have been going to Club Meds for 10 years and have only had great experiences. This one did not live up to our expectations. It was my husband's dream to ski in Europe with our teen son and we planned the trip a year in advance. I'm not sure there was much positive about it. We booked the entire trip (including air) through Club Med. A few ugly details:
1. We got to our departure airport and were told there was no reservation for us on Lufthansa. We had the Club Med reservation printed and handy, but Lufthansa said Club Med "booked the travel, but did not reserve seats". So, we had to go to United to get on a flight or skip the trip in its entirety. It was incredibly stressful trying to get on a flight. Club Med offered us NO HELP. United stepped in and helped us get on a plane. Yes, we ran like heck to make a flight.

2. Our luggage/skis were lost and did not show up at the resort for 4 days. Club Med offered us NO HELP. We spent hours calling to try to track it down.

3. Because we had no gear, we only were able to ski 2 days.

4. When we did ski, we asked to be put as a family in a group, but Club Med doesn't allow this. Even though our son is an advanced skier, they don't allow kids/adults in the same group. So, the lessons that we paid for went unused as we wanted to ski as a family (I thought Club Med was a FAMILY resort).

5. The pool was great.

6. My son loved the food.

7. Because we had so much trouble with our outbound flight, we called a few days before we were supposed to depart to confirm our flights home. No surprise...they had been canceled. Club Med put us on non connecting flights - Turin - Munich/Frankfurt -SF...with no way to get from Munich to Frankfurt. At this point, I lost my patience for Club Med. I called United and booked us home using our reward miles. We had to leave 2 days early in order to get on a flight with seats.

So, in summary: we paid $10,000 to fly from California to Italy to ski for 2 days and spend the rest of the time on the phone trying to find luggage or rebook flights. Did I mention that Club Med gave us NO HELP! There was one nice gentleman at the front desk who was sympathetic, but said "this is Italy, in the mountains".

If you don't have clothes and skis, there is nothing to do. There is no village to wonder around. There is no exercise facility...just a small room in which to stretch. So, we sat in our room, read, and walked on the cross country trails.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
2  Thank Grace P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2020

Sounds like the flavour of a delicious ice cream, right? I took my boys 9 and 11 skiing in the Piedmont mountains within a Club Med village.
We had a fabulous week at all levels from our arrival at the village until our departure.
All facilities are clean and welcoming, entertainment was great too thanks to the GO and the musicians.
Food was amazing, different culinary surprises evevry nights at the main restaurant amid delicious Italian specialties. La Tratoria was the perfect choice for Italian food lovers like us.
Skiing was great, a few snowfalls made the conditions fantastic. Material rented at the Club was good and the courses for the kids with the Italian ski school made them progress greatly.
We met a lot of nice and fun others GM and all 3 of us did not want to go home after a week!
We hope that as soon as that virus epidemic is under controlled that many people will stay at the Club Med in Pragelato as we know that Michele's whole team will make their stay fabulous.

Date of stay: February 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
Thank Nathalie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2020

It is obvious, we love this club, the mountains, the slopes, the Italian ski school, the accommodation, the food etc...what made the difference this year compared to the previous years, is the people. And I speak mainly about Michele, the chef de village. He is everywhere from morning till late night (does he ever have a moment for himself??), making sure people are happy and everything runs smoothly and is well organised. (Some obvious improvements: kids corner at the bar, free parking, tea bags at discretion, music on the slopes, at the top of the gondola, punctual departures - kids had to wait much less to depart, better wifi, less waiting time at the food stations). Due to the recent outspread of Corona virus in Italy, people were a bit concerned. Michele was always there providing info and reassuring people. Everything was under control and extra hygiene measures were taken. Sanitizers everywhere! Adults and kids were surprisingly educated and used them frequently. I can only say Grazie Michele to you and your efficient team. I would also like to thank my ski monitor Fabrizio, for making it another great ski week for us. We went from very warm days with melting snow to freezing storms, but he was always there helping us adapt to the snow and weather, correcting us and giving us confidence. Thank you! I dream already about a 5th return! :) :)

Date of stay: February 2020
    • Value
    • Rooms
    • Service
1  Thank Bianca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMed, Community Manager at Club Med Pragelato-Sestriere - Italian Alps, responded to this reviewResponded 7 March 2020

Hello Bianca B;

It's with great pleasure that wee read this commentary.
We are very happy that you spent your vacation with us and Michele .
We are really happy to know that you enjoyed the ski and the ambience.
Thank you for sharing your experience with us.
See you soon.

Gemma from the Pragelato Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2020 via mobile

My wife and I spent the Feb last week and we had a wonderful and very pleasant stay. Not only we had great time on the slopes but also in the ClubMed thanks to the very warm and welcome GO team. We would like to leave a special thanks to Gianfranco (always smiling and speaking portuguese with us) and to Gerrard Jayme our Sci Maestro that showed a lot of sympathy and patience with us (and speaking portuguese too!). Just on the less positive side we would mention the inside entertainment area of ClubMed a little bit too crowded with lower roof - could be a bit better. Also despite the nice and spacious room, it would be good to have a better cleaning before arrival/during stay. Once again it was a wonderful week! And great food too!!!

Date of stay: February 2020
Trip type: Travelled as a couple
Thank TMARINHEIRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMed, Communty Manager at Club Med Pragelato-Sestriere - Italian Alps, responded to this reviewResponded 5 March 2020

Hello TMARINHEIRO;

It's with great pleasure that wee read this commentary.
We are very happy that you spent your vacation with us and Michele .
Thank you for sharing your experience with us.
See you soon in another Club Med.
Gemma from the Pragelato Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2020

Just back from a week of skiing with my 2 children and parents. We all had a fantastic time. The village is beautiful, the chalets are cosy and the ski slopes really charming with lots of pine trees. How practical to have a ski lift right in the club med village !
The village was lead by a very sympathetic chef de village Michele, always there smiling and having a kind word ! The Spa team was great ! A special thanks to Salome for a fantastic massage, as well to Federica R and to Ludovica. All had magical hands and smiling faces.
Last but not least a very special thanks to Manon from the planning, to Sabino, to Michael Angelo (great Campari Spritz ;-)) and to Claudia from the ski room that all made our week memorable ! This GO team really made a difference and made our week memorable. Thank you and we will be back !

Date of stay: February 2020
    • Location
    • Rooms
    • Service
Thank Fusee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMed, Community Manager at Club Med Pragelato-Sestriere - Italian Alps, responded to this reviewResponded 5 March 2020

Hello Fusee;

It's with great pleasure that wee read this commentary.
We are very happy that you spent your vacation with us and Michele .
We are really happy to know that you enjoyed the ski and the ambience.
Thank you for sharing your experience with us.
See you soon in another Club Med.
Gemma from the Pragelato Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews