I was a bit worried from reading some negative reviews but we honestly didnt experience any of those negativities. The staff were welcoming, bags delivered to your door and collected when leaving. The food was fantastic and the restaurant was kept clean throughout service. Plenty of hand sanitiser stations for use and clean bathrooms. The slope down to the hotel was open so it was easy to get straight out to the slopes via the bubble (right outside the hotel) and ski back in. It was great to have use of mountain restaurants to make a change for a lunch location if you wanted. We ate out at La Trattoria one night which was a nice change from buffet style, the menu was delicious but very limited. It was a different experience having to walk outside to get from rooms to the main area, snow sturdy shoes a must, but there is a cloakroom in reception if you dont want to carry coats etc once in the main area. It was also a welcome re-fresh before hitting bed! The lounge area has plenty of seating, some of it a bit tired and could do with some cushion re-stuffing but with a group of 15 we managed to shift things around! The only real negative about the main area is that there is no escape from the noise & children so we ended up sitting in the lobby area a few times where you could still hear the music blaring but you didnt have to shout at each other! All in all another lovely Club Med holiday.