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“Incredible lack of empathy of the hotel with its Mexican guests”

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Gaylord National Resort & Convention Center
Ranked #2 of 5 Hotels in National Harbor
Reviewed 20 September 2017 via mobile

Until Mexico is under a tragic moment with a very string earthquake, a big group of Mexicans were staying at the hotel. For us have been a very bad moments thinking about our families and friends, and but that was not important to anyone

Maybe a small message in the room or some mention during the analytics event, would have been nice

Sorry if my english was not clear enough

Francisco Aguirre

Stayed: September 2017, travelled on business
1  Thank Francisco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this reviewResponded 22 September 2017

Hello Francisco A,

Thank you for sharing your comments on your recent experience at Gaylord National. We are saddened to hear of the tragic events that took place in Mexico. We are disappointed to hear that we did not meet your expectations. Your comments have been shared with our leadership team. Thank you for being our guest.

Best Regards,

Cherylnel E.
Guest Experience Specialist
Gaylord National Resort and Convention Center

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Reviewed 19 September 2017 via mobile

Lots of money for adequate cleanliness and service. No coffee in the rooms! I can't remember the last time I stayed somewhere there was no coffee! If you have a nice view, which I didn't, it might be worth it. It is a good place for a convention. It's really, really big, which is why, I think, you can't really have excellence in any part.

Stayed: September 2017, travelled on business
Thank Pam Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this reviewResponded 20 September 2017

Hello Pam Y,

Thank you for taking the tike to share your experience at Gaylord National. We sincerely appreciate your feedback. We can certainly understand how disappointing it must have been not having a coffee pot in your guest room. Our customer satisfaction is very important; therefore, we have placed coffee makers in every guest room. Your comments have been shared with the respective leaders. Thank you for being our guest.

Best Regards,

Cherylnel E.
Guest Experience Specialist
Gaylord National Resort and Convention Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017

My stay here was for five nights and it was fine. The area is quite lively and there is much to do. It's great for a convention but not if you want to see the sights of DC.
The gym is excellent and the rooms are of a good size, but the service was very patchy - I saw some garbage sit in the elevator area on the tenth floor for three full days before I finally asked someone to remove it. (Got tired of looking at it.) It was also very difficult to get consistent or reliable service - on the phone they'd be all accommodating but when push came to shove, they didn't deliver. The people on the phone were extremely friendly as were the front desk staff - especially Robert who checked me in. I think this hotel is probably a difficult place to staff as it's most likely full on weekends and a bit empty through the week.
Overall, a pretty excellent hotel and great area to stay.

Room Tip: Ask for an atrium view room and/or one close to the elevator banks.
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  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank VanKB68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017

Spent a week in August(13-20) attending convention. Staff were pleasant ,place was beautiful but the food,,, National pastime restaurant when we able to get food it was terrible. One day we waited over an hour to be served ,party of seven,we eventually walked out having never been served. Restaurant total I'll prepared and understaffed.Cocoa Bean ,rubbery sandwiches (old). Never able to get coffee in a.m. because they were so understaffed. Generally when I stay at a Gaylord I spend substantial money on food in the hotel,i.e. Tennessee.Texas. Not here in Washington D.C..

Room Tip: Atrium view of interior space ,very nice
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  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Cleanliness
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Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

I have gone here twice for an anime convention and I LOVE it! The staff here are polite and friendly and has a variety of options in and around the hotel. I recommend it for anyone going to the National Harbor area. :)

Stayed: February 2017, travelled with friends
Thank McDonaldT13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gaylord National Resort & Convention Center

Address: 201 Waterfront Street, Prince George’s County, National Harbor, MD 20745-1135
Region: United States > Maryland > National Harbor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in National Harbor
Price Range: RM982 - RM2,169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord National Resort & Convention Center 4*
Number of rooms: 2000
Official Description (provided by the hotel):
Situated along the banks of the Potomac, the Gaylord National Resort & Convention Center is a monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined convention center and hotel in National Harbor and on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National Resort & Convention Center is the cornerstone of the National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, Maryland. ... more   less 
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Also Known As:
Gaylord National Resort And Convention Center
Gaylord National Hotel Oxon Hill
Gaylord National Oxon Hill

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