My husband and I checked in the Ixora Villa in October and had a horrible experience. We were charged at check-in to ensure we don't receive a refund for choosing a private villa which had flying insects and bugs in the bedroom and bathroom. When we wanted to go to bed at 10 pm and saw these insects on the bed and flying around we told the owners immediately. Sylvianne, on of the owners, became very defensive and accused my husband and I of bringing the insects inside ourselves. She shouted at us that evening and determined us to leave and look for another hotel in the middle of the night.
She promised to refund us the next day by going to the bank to cancel the transaction and she never did.
When we contacted her about the refund Sylvianne completely refused to refund us. We took pictures of the insects being in the facility but neither booking.com nor Sylvianne want to refund us. The villa had another similar incident we found out later.More
- Free Parking
- Breakfast included