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Traveller rating
5,464
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964
527
371
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67 - 72 of 9,634 reviews
Reviewed 3 weeks ago

Awesome service love the experience and I love how these two are very friendly they are very good at there jobs love love thanks guys appreciate the great aAmbience I recommend all the experience at the grand palladium resort.

Date of stay: February 2021
Trip type: Travelled with family
Thank badbitcht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Palladium Resort and Spa, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear badbitcht,

Thank you for sharing this feedback and we are happy our resort was your vacation destination choice. We are grateful for your kind comments and the 5 star review!

It is wonderful to hear you enjoyed your stay with us and we are thrilled to hear our team members were so friendly and helpful.

Also, it is wonderful knowing that you would recommend us!

We hope to see you again for more experiences like these.

Best wishes,

Enrico Pezzoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The fitness class was fun at the main pool I recommend to come to the grand palladium jamaica resort and spa I will be back with all my family soon thanks for a great time I love it here good is also good.

Date of stay: February 2021
Trip type: Travelled with family
Thank A4994DLcolleens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Palladium Resort and Spa, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear A4994DLcolleens,

Thanks for sharing! We are thrilled to hear you had an amazing workout and had a lot of fun with our fitness instructors.

It is wonderful knowing you will recommend us!

We look forward to seeing you again.

Kind regards,

Enrico Pezzoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Everything from check in to check out was great. The all staff was awesome. The wait staff remembered our names each day we came down for breakfast. Even when we called for a shuttle the remembered the Davis Sisters. Even though COVID closed most of the nightlife they still had plenty of entertainment, music, dancing and drinks. I loved our room even though I didn't spend much time in it. The purpose of the the trip was my sisters 31st birthday and it was amazing.

Date of stay: February 2021
    • Rooms
    • Cleanliness
    • Service
Thank nicholed508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Palladium Resort and Spa, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear nicholed508,

Thank you for writing this lovely review of your time with us. We are happy that our resort was your vacation destination. We appreciate knowing from your arrival to departure you had an excellent experience which has left a lasting impression. It is wonderful to hear our hospitable team members, delicious food comfortable suites as well as other amenities and services impressed you.

It was a great pleasure hosting you and we look forward to you visiting us again soon.

Best wishes,

Enrico Pezzoli

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Reviewed 3 weeks ago

Great hotel for couples and family. The staff is very courteous and the service is exceptional. The covid 19 protocol at the facility is thorough and is followed by staff and guest. The food at all the restaurants is very good and the also serve a very good cheese cake.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Discover779275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Palladium Resort and Spa, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Discover779275,

Thank you for the feedback and for taking the time to share your experience with the rest of the TripAdvisor community. We are delighted that you had a wonderful stay on our resort.

We are very happy to know you were impressed with our precautionary measures, as the well-being of our guests are our top priority.

It is great to know you enjoyed our delicious food, especially our cheesecake and you appreciated the excellent service provided to you by our warm and friendly team members.

It was a great pleasure hosting you and we look forward to you visiting us again soon.


Best wishes,

Enrico Pezzoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

My family and i left the hotel premises to visit an attraction on the morning of our last day at the hotel at around 9:30 after we were given permission to return before 12 noon to check out , we return to the hotel at 10:45 am and was told my the security that they should not allowed use back on the premises because they already check us out themselves. I ask to speak to the manager and was told that the manger was coming to speak to us and after 30 minutes parked at the gate no one came and the security keep ignoring us so my family and i left feeling disappointed and embarrassed.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kerry2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Palladium Resort and Spa, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Kerry2021,

Thank you for sharing your thoughts.

We sincerely regret that we did not fully live up to your expectations at the end of your stay and you left our resort disappointed. This was not the intended impression we wanted you our valued guest to be left with and would like to apologize for the experience had.

Customer service, friendliness and courtesy are the fundamental basis of the Grand Palladium culture and we understand we fell short on this occasion. We will make sure to follow up with immediate actions and take the necessary corrective measures.

We hope that you will not let this experience deter you from our beautiful resort and that we'll have another opportunity to restore your faith in our organization and make everything possible to give us a second chance to welcome you back at the Grand Palladium Lady Hamilton Resort & Spa.


Kind regards,

Enrico Pezzoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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