Upon travelling throughout Gaspesie for near 10 years, we decided to try this "resort" for our regular stop on route to the Forillon National Park. Prior to making the reservation call, we carefully review this property website to ensure that they offer the services that we were looking for e.g, cottage accommodation, restaurant, indoor swimming pool and walking trails. Early in the Spring we made a reservation for a 3-day stay in the summer, for which we paid 50% of the total in advance to guaranty the reservation. During the telephone conversation, we were confirmed that both the restaurant and the swimming pool are open throughout the year.
Upon driving an ill- signaled dirt road (actually we have to stop and ask to a local to find it), we arrived at the location late in the afternoon. The entire facility appeared to be empty, there was no one at the reception in spite that we were the only arriving car and that we ring the bell at the reception desk. Eventually, we found the attendant in the lounge next door. The first thing we were asked was to paid the stay in full. We reply that we would like to see the cottage first. Then we found out that both the restaurant and the swimming pool were closed and that they will remain closed during our stay. We were not offered any site plan or advise on where and how to find the walking trails. When we indicated that we dd not have enough food to last for 3 days and that we were expecting to have dinner at the well advertised "blue fork" restaurant, we were told that they did not have enough people to justify opening the restaurant, that we could go back to the nearest food-store (approx. 20 km away), come back and cook our own meal, that's why we have a kitchen in the cottage. Further, we were told that this is a winter resort, therefore, not all the services were available in the summer (in spite that we were told the opposite when we booked).
As it was dusk already, the prospect of a dirty road crossing the wilderness in an area that we were not familiar with with the prospect that we may not find a food store open in the near by village was not an attractive idea. We decided to eat what we had and leave the next day.
We were told that if we want to leave the next day, we would have to pay full price for the one night ( we had a better price as a 3-day package), in spite that none of the services advertised were available. They demanded that we sort out the account on the spot, which we did, At that point, we just wanted to leave and so we did the following morning.
Not planning to go back any time soon.
- Official Description (provided by the hotel):
- Perched 400 meters above sea level, the Village Grande Nature Chic-Chocs is dominated by the Chic-Chocs Mountains which have several peaks over 1000 meters, namely the renowned Mount Logan at 1128 meters. Nature lovers and outdoor enthusiasts can enjoy beautiful landscapes and many trails to practice their favourite sport. In winter, we can guarantee snow for lovers of winter sports, and that, as early as December 19 each year. ... more less
- Reservation Options:
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