I suppose this review should be prefaced in the context of very high expectations, given that this was the most we have ever spent on a nightly rate (A$1000+, which included a 20% pre-purchase discount). I really wanted to love this property, but.....
I had visions of independent villas perched upon the cliff top at Uluwatu, with a backdrop of ocean and crashing waves - maybe with a view of a surfer - but it's actually a very modern hotel with row upon row of villas adjacent to each other. From our villa, we could mainly see the roofs of other villas, with a tiny rim of blue in the distance if you really looked hard.
Check-in was good, very welcoming. A glass of water as a welcome drink. We were asked whether we preferred nuts, fruit or cookies as a snack - our preference was nuts - but these failed to materialise over the 3 days.
The actual villa is spacious and comfortable.
The majority of staff are faultless in face to face dealings and go out of their way to fix issues. There was a wedding in the grounds on our first night, with live music blaring across the resort (not our idea of peace and tranquility), and after complaining were offered a 90min massage for 2 which was very much appreciated - and spectacular.
We usually asked for housekeeping while we were at breakfast or dinner. We were underwhelmed with housekeeping. A dead fly remained on the bathroom vanity for at least 24 hrs. A bath had been used with soaps, used shampoos etc over the edge - and this wasn't touched during turndown service. Most high level hotels tidy makeup on vanity and place neatly on a towel - here the vanity remained a mess for 3 days.
We loved dinner at the Warung. The staff were knowledgable and pleasant, the food delicious and good value.
The breakfasts on the other hand were not in the same league. Most "hot" choices appeared as though they had been prepared hours earlier and had been sitting in a warmer. My poached egg was almost cold and inedible. This trip also included Kokomo Villas on Gili Trawangan, The Lombok Lodge, The Kunja Villas in Seminyak, and The Legian Hotel in Seminyak - and the quality of the breakfast was the worst by far.
So would we go back? Definitely not at that price for what was delivered.
- Official Description (provided by the hotel):
- Alila Villas Uluwatu is the first all-pool villa luxury resort in the Alila Signature collection. Designed by award-winning architectural firm WOHA, each of 84 villas showcases contemporary Balinese-inspired design. Poised on an elevated plateau that meets with limestone cliffs sweeping down to the cerulean Indian Ocean, the view from Alila Villas Uluwatu showcases nothing less than nature's perfection. Each villa offers private pool and cabana with 24 hour host (butler) service. Alila Villas Uluwatu designed in harmony with fully respecting the natural environment, continuing the Alila tradition of a total destination experience that is serene, sensual, and surprisingly different. ... more less
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- Also Known As:
- Alila Villas Uluwatu Hotel Uluwatu