Family trip booked at Davvi Artic Lodge with Transun December 2016. Following a tragic event the hotel, Transun and their staff in Lapland and the UK were unable to recover any of the Christmas magic that we envisaged on this trip. Imagine taking your two young children to Lapland and have them reduced to tears for 2 whole days after their Christmas dreams are shattered. Lengthy complaint was submitted to Transun in December, we are now 5 months on and have not had this resolved by arrogant staff at the company, who refuse to respond to letters and phonecalls. Numerous customers on the same trip are experiencing similar problems. Be mindful that your are travelling to an Arctic region where staff are seasonal workers and have no artic experience. We may have been able to overlook the shortcomings within the hotel, had the whole trip not been such a disaster......Tired hotel, curtains hanging off the windows, filthy broken shower, had to sit on the floor to eat our evening meal on night of arrival due to insufficient tables available, regularly no seats to sit on given the number of customers in the bar, mens toilets broken seat and door locks, hotel Manager rude and unhelpful when disaster occurred, staff complaining constantly in customer earshot regarding working conditions, reps complaining and absolutely out of their depth with contingency planning when whole weekend trips were cancelled. 6 hour airline delays upon return. I could go on and on about this matter, have a look at the attached pictures, then check out the Transun brochure and Website, then decide for yourself. Finland is beautiful but not travelling with Transun.
- Also Known As:
- Davvi Arctic Hotel Karesuvanto
- Davvi Hotel Karesuvanto