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Traveller rating
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All reviews infinity pool special thanks planet trekkers drift bar chef krishna family pool the club lounge kids club junior suite main pool great staycation a lovely stay front office f b hotel is beautiful rooms are spacious restaurant staff
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Reviewed 5 weeks ago

After a 2 hour drive to Fujairah we were taken to dirty room covered in dust, sticky smears on the doors with chewing gum stuck on the bed.
2nd day we went to the main restaurant for a coffee and were told by the woman at the desk to go to the Drift restaurant without any explanation, we were persistent and managed to stay.
On a few occasions some of the staff behaved rude and unwelcoming, one of which I believe to be the manager! On another occasion a life guard was letting off steam supposedly annoyed at the rules not being applied to everyone.
On our last morning before check-out I was shocked to find that all our towels except one had been left in our room! House keeping had decided to take them the evening before and assume no more showers!
My husband's colleagues recommended this hotel to him but it was a let down and should not advertise itself as a 5 star as it's more of a 4 star. No complaints were made as my husband, who was equally digusted told me to stick it out for the 3 nights.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank Guppy27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Fujairah Resort, Owner at InterContinental Fujairah Resort, responded to this reviewResponded 4 weeks ago

Dear Guppy27,


Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental Fujairah Resort.

I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Sincerely,

Vijai Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021

We always choose intercontinental fujairah hotel .We love the location with privite beach.Everthing is perfect.As parents a main reason to visit this hotel is the lovely kids club.This is the best kids clu in UAE.super cool activities.proffesional,dedicated and friendly staff.I dont know hiw they keep their happy face through all the day with too many kids.Amazing teachers.my kids and my self loce them.Hope to see you soon.Special thanks to Harshi,Elenita ,Irin and Alena.

Date of stay: April 2021
Trip type: Travelled with family
Thank eerrmliancec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Fujairah Resort, Owner at InterContinental Fujairah Resort, responded to this reviewResponded 4 weeks ago

Dear eerrmliancec,

Firstly, we would like to thank you for willingly spending your time to write us a review and sharing your positive rating score with us. Here at the InterContinental Fujairah Resort, we always strive to give an elevated level of service in a safe and clean environment.

We are committed to the ”IHG Clean Promise” – IHG’s global program that commits to high levels of cleanliness, well-maintained, and clutter-free rooms that meet our guests’ expectations in these times. The team here at InterContinental Fujairah Resort is completely devoted to our work and guest service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. I will ensure to communicate your remarks to our entire team.

Thank you once again for the kind words, we are looking forward to hosting you at the resort again.

Best regards,

Vijai Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021

kidsclub and the staff are amazing, the kids had so.much fun, a lot of activities the kids are looking after to whenever their done with the swimming and eating, kids club is the first thing came to tbeir minds... the satd are so helpful and energitic, they helped the kids wont get bored! thanks to Irin, harshi, leni, alena and monica.

Date of stay: April 2021
Trip type: Travelled with family
Thank sherylsheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Fujairah Resort, Owner at InterContinental Fujairah Resort, responded to this reviewResponded 4 weeks ago

Dear sherylsheri,

Firstly, we would like to thank you for willingly spending your time to write us a review and sharing your positive rating score with us. Here at the InterContinental Fujairah Resort, we always strive to give an elevated level of service in a safe and clean environment.

We are committed to the ”IHG Clean Promise” – IHG’s global program that commits to high levels of cleanliness, well-maintained, and clutter-free rooms that meet our guests’ expectations in these times. The team here at InterContinental Fujairah Resort is completely devoted to our work and guest service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. I will ensure to communicate your remarks to our entire team.

Thank you once again for the kind words, we are looking forward to hosting you at the resort again.

Best regards,

Vijai Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021

The business meeting was very organized it’s very quiet and professional place suitable for meetings and Sanjay is very helpful person and he prepared everything perfectly from A to Z thank you ......

Date of stay: April 2021
Trip type: Travelled on business
Thank shorooqqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Fujairah Resort, Owner at InterContinental Fujairah Resort, responded to this reviewResponded 4 weeks ago

Dear shorooqqq,

Firstly, we would like to thank you for willingly spending your time to write us a review and sharing your positive rating score with us. Here at the InterContinental Fujairah Resort, we always strive to give an elevated level of service in a safe and clean environment.

We are committed to the ”IHG Clean Promise” – IHG’s global program that commits to high levels of cleanliness, well-maintained, and clutter-free rooms that meet our guests’ expectations in these times. The team here at InterContinental Fujairah Resort is completely devoted to our work and guest service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. I will ensure to communicate your remarks to our entire team.

Thank you once again for the kind words, we are looking forward to hosting you at the resort again.


Best regards,

Vijai Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2021 via mobile

Intercontinental has so many great things. The food and services are amazing and there are many activities there. There are many options for water sports that are safe and fun. Moataz and Waleed are providing guests with these activities and are making sure guests have a safe and fun time while doing these activities.

Date of stay: March 2021
Trip type: Travelled with family
Thank 753viktoriia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Fujairah Resort, Owner at InterContinental Fujairah Resort, responded to this reviewResponded 4 weeks ago

Dear 753viktoriia,

Firstly, we would like to thank you for willingly spending your time to write us a review and sharing your positive rating score with us. Here at the InterContinental Fujairah Resort, we always strive to give an elevated level of service in a safe and clean environment.

We are committed to the ”IHG Clean Promise” – IHG’s global program that commits to high levels of cleanliness, well-maintained, and clutter-free rooms that meet our guests’ expectations in these times. The team here at InterContinental Fujairah Resort is completely devoted to our work and guest service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. I will ensure to communicate your remarks to our entire team.

Thank you once again for the kind words, we are looking forward to hosting you at the resort again.

Best regards,

Vijai Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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