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Reviewed 6 June 2013

BEST AVOIDED. I made a reservation with this hotel online. As soon as I had completed the booking, I realised that I had booked the wrong hotel in the wrong country. I immediately telephoned them and although they had not yet received or processed my reservation, they refused to cancel the booking; instead taking advantage of a genuine mistake. I would have understood if the reservation had been held for a month, but this was a genuine mistake that was corrected before they had even received or processed the booking. I think this says a lot about this particular hotel chain.

Date of stay: June 2013
  • Trip type: Travelled with friends
    • Service
Thank ShawnSasquatch
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.