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Infinity Bay Spa and Beach Resort
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Reviews (2,303)
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Reviewed 12 March 2012

The resort has beautiful grounds, a fantastic infinity pool, and the best beach in West Bay. The immediate access to some of the best, free snorkeling I have ever experienced in my life makes this a trip to remember. The hotel offers a free shuttle to/from the airport upon arrival and while standing in the Customs line, a man held up a sign with the hotel on it. It's a bit unnerving to get in a van with you luggage pilling into another van both that are not marked with IB but all turned out just fine. Our luggage arrived at the resort with us.
We stayed for a week in a ocean front condo on the second floor, beautiful view of the ocean and the pool. Condo was very large, nice furnishing. All the staff at the resort was very helpful. Used the dive shop to obtain an open water dive certification. On site restaurant also served very good food but there are several other options to choose from all within walking distance of the resort. Construction is still taking place towards the back of the resort, we didn't hear much noise however during our stay. From the looks of things it will be several months before the construction is complete.
There's a water taxi that will take you to West End and lots of other places to eat along the beach. Hands down, absolutely THE best resort on West Bay.

  • Stayed: March 2012, travelled as a couple
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1  Thank trwag260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2012

Arrived Sunday shortly before 12 noon. Reception said room would be ready in about 20 minutes and suggested we go to beach front resturant to wait. We found a empty table and in 20 minutes our waiter, Omar brought menus and took our order. Several customers in surrounding tables came, were served and left. One time manager George come to our table and ask if he could help. Shortly after Omar arrived and said the kitchen would have the food ready in 9 minutes. That was the last of Omar. We waited another 20 minutes and left at 3:30.

The rooms are very nice, but could hear surrounding loud noisy neighbors until 2 or 4 AM each morning. The last day the AC was not working. No washer/dryer available.

  • Stayed: March 2012, travelled with family
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5  Thank Chuck R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 1 April 2012

Dear Chuck – thank you sir for taking the time to share your experience and answer my emails.

Thank you very much for the outstanding rooms and cleanliness scores – we really appreciate that. During your stay the resort was very busy and we attempting to train some new associate’s are which caused some delays – which is far from our mission at the beach Palapa bar and restaurant. I hope you return and when you’re here we can make it up to you.

Safe travels Chuck
Best
Rick

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Reviewed 8 March 2012

We docked at Roatan with a vague idea of finding a good beach without a tour, but were quickly set upon by tens of tour operators shouting and trying to lead us one way or another. Another woman and her child, travelling on a different ship that docked that morning, approached and asked if we would like to share their taxi to a resort their ship had recommended. Luckily, we said yes. The drive through the lush hills is beautiful, and when we got to Infinity we were able to negotiate a price for the use of their facilities for a few hours. They were very accomodating. We ate lunch at their outdoor restaurant. The beach was not too crowded, with an international crowd. We were not hounded by vendors. Down the beach were some other Resturants, i think, but we were happy to relax. The water was beautiful, and we rented snorkels right there for $2.

Room Tip: We only stayed or the day.
  • Stayed: January 2012, travelled with family
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4  Thank lacoose504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2012

I originally wrote this review to complain about 1. the paper thin walls - since we could hear everything our neighbors next door were doing and saying (they were not being loud). 2. the lack of comfort from the beds and pillows 3. the lack of a place to sit (we reserved a studio suite) and 4. the continued issues we were having with the restaurant service upon check-in (they kept hunting us down to pay for a bill at the bar/restaurant that was not ours).

While we were there, management reached out to us to ask why we had not complained about our issues before writing the review (to give them an opportunity to fix our problems first). My only answer was that I did not want to transfer to another studio with the same issues. They explained that the type of room that we were in was not the norm for the resort and that all other types of rooms did not have the same noise problem. They offered to upgrade our room. I give management a lot of credit for doing this. They could have ignored our review all together, but they wanted to change our opinion of Infinity Bay.

Once we were moved to a 1-brm suite, the experience was very different. We did not have the issues with the noise, the room overlooked the very nice pool with beautiful landscaping, there was plenty of room and very nice furnishings/places to sit. The one downside was that the mattress was the same - very firm and the pillows are flat out terrible. The issue with the restaurant was resolved, and we just paid cash for anything we ordered so there would be no confusion going forward.

My husband and I have been to the island many times before. We usually stay in smaller B&B type places in Sandy Bay/West End. In the end, we found we still prefer the smaller B&B's. If you are looking for more of a condo experience, than this might be your place. I would not recommend reserving a studio suite.

  • Stayed: February 2012, travelled as a couple
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2  Thank bzambito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 14 March 2012

Dear bzambito,

Thank you very much for giving the staff the opportunity to ensure you had a great experience and correct any issues you initially encountered. The beds we use are top of the line Kink Koil pillow tops and I do apologize that the bedding did not meet your expectations.

Drop me a line next time your coming to Infinity and we will install an additional pillow top feather bed on top of the mattress for that softer feel you are looking for.

Safe travels!

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Reviewed 5 March 2012

The Infinity Bay resort actually consists of privately-owned apartments (optimistically called "villas" by the sales office), some of which are rented out when the owners are absent. The resort is very large by Roatan standards, and built to a much higher quality than most of the beachfront buildings there. The layout consists of two long 4-story apartment buildings parallel to each other and perpendicular to the beach, with the wide space between them occupied by a very fine swimming pool, some lush tropical plantings, and at the time of my visit, a construction site that will eventually become a restaurant and reception area. The resort operates a beach bar and a small restaurant on the sand.

Because the resort is not purpose-built as a hotel, the apartments lack some features such as a mini bar or room service that you might expect at a good hotel. The apartments are spacious, with high ceilings and very well-equipped kitchens with top-of-the-line appliances. The bathrooms are nicely finished, but water pressure in the showers is very feeble at all times of day and night. There is good TV service in the apartments, offering numerous English-language channels and movies. All the apartments have a wide balcony. The interiors are done in dark brown and beige, rather than the brighter colors more typical of the Carribean. There is supposedly free wifi in the apartments, but the signal is too weak to be of much use. A stronger signal is available at pool side, and there is a computer available for guest use at the resort office

The lack of a proper reception center and full restaurant can be problem at the moment. The check-in for my group was at an open tent without computers, and it was the slowest, most confused check-in I have ever experienced. The small beach restaurant was unable to handle orders efficiently, even when there were only a few diners there. I ordered a breakfast there one day and an early lunch the next, and each time it took over an hour for the food to appear -- and then it was luke warm. I realize that Island Time moves at a slower pace than some other parts of the world, but frankly I preferred to walk to the mini mall just outside the resort and eat at some of the cafes there, where service was a lot more brisk. No doubt things will improve when the new building is finished (supposedly in Spring 2012, though looking at the progress, I have my doubts).

The resort fronts an excellent though somewhat narrow beach, with its own boat dock. Lying just offshore is a beautiful coral reef -- so close that you can snorkel out to it. Easy access to this reef is one of the most appealing features of the resort. Both the resort and other operators offer a variety of diving and sight-seeing excursions from the dock. The resort has a very competent activities director who will suggest and arrange outings.

Now for the bad part. Roatan has become a popular destination for big cruise ships, which arrive there in the morning and disgorge thousands of passengers onto the island, where these good folk frolic all day until they are scooped up in time for an evening departure. Resort staff told me that there are cruise ships in port almost every day -- sometimes as many as five or six of them. The cruise ships deliver some of their passengers to the beach outside the hotel, transforming the quiet and serene environment into a crowded and hectic one. Some of the visitors claim to have privileges at the resort, and use the restaurant, the beach chairs, and the pool. So anybody who stays at the resort looking for a hideaway in a remote and relatively undeveloped part of the Caribbean may be in for a disappointment.

Worse, many of the day-trippers do not respect the reef. I saw some of them standing on submerged coral heads to have their photos taken, and brandishing bits of coral they had taken for souvenirs. The Honduran government has good ecological intentions and regulations, but apparently lacks the means to enforce them. I saw several small craft speeding through the coral reefs outside approved zones; and the seabed near the beach is littered with bits of broken and dying coral. Within a few years, the reef close to the hotel is likely to suffer the same fate as similar reefs all over the developing world, and die.

Visitors to Roatan should also be aware that Honduras is a high-crime country and is currently the murder capital of the world. Most of this crime is confined to certain areas of cities on the mainland, but some of it has leaked to Roatan too. The area around the resort is safe, but only because there are armed guards on the beach and outside local hotels, banks, businesses, and even ATM machines. Caution should be excercised, especially at night, in venturing beyond guarded areas.

Tip: It's well worth taking a land or water taxi to the nearby town of West End, for a completely different experience of Roatan. The Infinity Bay is a typically bland resort with generic, faux-Mediterranean architecture, but West End is a honky-tonk collection of old wooden houses, bars, restaurants, and dive shops, full of vitality and authenticity. It's what Roatan was like before the big hotels started to arrive.

  • Stayed: March 2012, travelled with friends
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9  Thank IanWriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 14 March 2012

Dear IanWriter,
Thank you very much for taking the time to share your experiences at Infinity Bay Resort. We are very proud of the villas that we offer to travelers – most of which vary from 700 to 2800 square feet of space to kick and enjoy your Caribbean vacation.
Mini bars have become a thing of the past with most hotels opting out of any program involves self serve food bars. But we would be happy to provide snacks or beverages to you 24 hours a day.
I have reviewed your comments in regards to food and beverage to the team down on the beach and we hope this will be a learning experience for them!
Infinity Bay has a very strict policy with our beach space as we rarely rent beach chairs like the other resorts that sell chairs for $5.00 or 10.00 – if we do its $25.00 or 40.00 and it’s minimal.
We do appreciate you mentioning the reef and how some tourists don’t understand and do not respect the reef as they should. We work closely with the Marine Park to protect one of the most beautiful reefs in the world.
Roatan is a very safe destination and the residents are delightful people. You mention guards at banks and other important locations on the island……this is no different than anywhere in the world you would travel. You will see armed guards at the Louvre in Paris, Empire State Building in New York and the Wailing Wall in Israel. So please, come back to Roatan and bring your family for an enjoyable and safe vacation.

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