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Reviewed 13 July 2018

The entire staff at Infinity was amazing! Our first 3 days we were without our luggage and they did everything in their power and more to not let it effect our vacation, while also leading the process to get our luggage to us as soon as the airline got it to the proper airport. Juri at the front desk was a rockstar! She nicknamed us M & M upon check in for some immediate stress relief and made sure to check on us what seemed like twice as much as everyone else knowing we were without our belongings. When we did make our way to the amazing views and experiences the pool and beachfront had to offer, we found ourselves gravitating to the Palapa Bar often. Great atmosphere, great food, and better service from the whole group. They had it all covered and made it a point to do more than just make you a drink or grab you some food. Stephany by day and Carlos by night kept us right where we needed to be, they made everyone feel as though they were the priority and immediately picked up on names and drank preferences. They took it to a whole different level for the epic 4th of July party Infinity threw on, juggling resort guests with local and cruise ship members without little to now letdown. The views speak for themselves and the island truly is paradise but the staff at Infinity made it an experience, we thank you!

M&M

michael and michelle

Room Tip: ALL good rooms, the beach or pool is where its at!
  • Stayed: July 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 4 weeks ago

Dear Michael D,

We thank YOU for this amazing review you’ve shared, and although we are sorry to hear about the luggage situation, we are pleased to hear that Yuri and the rest of our staff made you almost forget your belongings weren’t with you; we will congratulate her for this great service and attention to details.

We are delighted that you liked our Palapa Bar & Restaurant, its atmosphere and food, and the service of our staff there, we will give your compliments to Stephany & Carlos for their collaboration in making your stay with us a great stay.

Our 4th of July Parties are better every year, and we are happy to hear that our guests enjoy them, it is our main goal to make our guests stays a vacation to remember and to make Roatan Island a destination to come back to.

We hope to have the pleasure of serving you again.

Sincerely,
Rick Kolinsky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018

Infinity Bay is a very well maintained resort, the ground and public areas are clean and neat to have that amount of use. The staff is extremely helpful! Carlos the bellman really exceeded expectations and his attitude was just outstanding. He not only helped us with our luggage but also helped us with our groceries. What a great employee. The resort should have working elevators but it was not that big of a deal to climb three flights of stairs

Room Tip: Awsome! Very beautiful room with local artwork and everything needed to cook a complete meal
Stayed: July 2018, travelled with friends
Review collected in partnership with this hotel
1  Thank Bamabchbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, Director General at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 12 July 2018

Dear Bamabchbm,

Thank you for staying at Infinity Bay Spa & Beach Resort and for letting us know about your experience. We are very happy to hear that out service and facilities were of your total satisfaction. We will congratulate Carlos for his great service.

We are in the beginning stages of a big renovation and we will soon have working elevators in every building.

It will be a pleasure to host you again.

Regards,

Rick Kolinsky

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Reviewed 11 July 2018 via mobile

I rarely leave reviews of places but wanted to call out the exceptional service at this place. The palapa bar by the pool / beach is fantastic, Carlos particularly is an absolute boss. Came here on a solo trip to scuba and he turned a “good” trip into an “amazing” one. Would come back to Roatan and Infinity Bay just to get drinks & food at the Palapa. Would highly recommend. If you see Carlos...you’re in good hands.

Stayed: July 2018, travelled solo
2  Thank dimak12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, Director General at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 4 August 2018

Dear dimak12345,

Thank you for taking the time to write such a nice review from your stay with us. We will most definitely congratulate Carlos for his great service.

We hope to have the pleasure of hosting you again.

Regards,

Rick Kolinsky

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Reviewed 11 July 2018

The Infinity Bay is a fantastic spot for families, couples and anyone wishing to enjoy a great beach experience. They have amazing facilities, from cool, comfortable rooms with great outdoor space, to a fantastic (and very large) pool space, to an excellent gym facility. Their beach bar is the place to be, and the food is excellent. They offer daily evening musical entertainment. The crown jewel is the house reef just steps from your hotel room door. Excellent service overall. We have stayed here twice and would definitely return again.

Room Tip: Rooms further back from the beach will be quieter
  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank HeideBF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, Director General at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 4 August 2018

Dear HeideBF,

Thank you for staying at Infinity Bay Spa & Beach Resort and for taking the time to write about your experience while staying with us. We are delighted to know that our facilities, entertainment and service were of your total satisfaction.

We hope to host you again in the near future.

Regards,

Rick Koolinsky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018

Room 1102A, one bedroom with a pull-out couch, 3 weeks. This has got to be one of the better units, it is a bit dated but it is the perfect location. Ground floor, easy access to pool, beach and palapa bar. Lots of music on Friday, Saturday, and Sunday but quiet at 10:00. Staff is superb. HARRIS at Palapa Restaurant, Heider for omelets in the morning and the Palapa Bar cook for our own fresh-caught tuna. Housekeeping was perfect and very nice. At the transportation desk, see Jose, he is wonderful and for the water, taxi ask for Raymond. Snorkeling, diving, and beach are A++++. You can't ask for a more beautiful, easy vacation.

Room Tip: Pick the ground floor. Lot's of wildlife ( crabs and really nice cats) but more accessible to the pool, beach and restaurant bar.
  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
2  Thank janhsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, Director General at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 17 July 2018

Dear janhsd,

Thank you for staying at Infinity Bay Spa & Beach Resort. We are glad to hear that you had such a nice time in Roatan while staying with us. We will most definitely congratulate our associates for their great service and attention to details.

Offering a brilliant hotel experience to all of our guests is our priority.

We hope we have the pleasure of hosting you again soon.

Regards,

Rick Kolinsky

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