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Reviews (313)
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All reviewsbrisbane cbdeye hospitalqueen st mallbottle shop next doorfree car parkingroom was cleanin house restaurantwould stay againbit dateddouble roomgood sizefew minutes walkcentral locationreception staffbotanical gardenssuncorpplugs
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Reviewed 27 May 2017 via mobile

The place has been refurbished, albeit not totally. The prices were reasonable and free parking helped. The sound proofing of the rooms needs to be addressed, as does the completion of the refurbishments. I'd stay again.

Stayed: May 2017, travelled as a couple
1  Thank Darren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, Manager at Metropolitan Motor Inn, responded to this reviewResponded 12 June 2017

There are some minor jobs to be completed - difficult to get the builder back. We are an old building so sound proofing is nearly impossible. Our rooms are priced with the acknowledgement that the property is an older building. Happy that you will be staying again.

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Reviewed 19 May 2017

It was such a comfortable stay. Clean upmarket, refurbished rooms with decent size balcony. Friendly and helpful staff really complimented the standard of service. Location is quite central with plenty of options to eat and relax, bottle shop next door is open till midnight. Hotel has their own restaurant and the meals are quite reasonably priced. Free parking and wifi is a big plus. It ticked all the boxes for us and we highly recommend it. Best value for money.

  • Stayed: May 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Amit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, Manager at Metropolitan Motor Inn, responded to this reviewResponded 12 June 2017

Thank you for your great review.

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Reviewed 30 March 2017

Nice hotel, good value for money - close (walking distance) to metro station (Central - airport line) and the city center. It’s all the way up a hill. My room was nice, with TV and free internet. Front desk is friendly and well organized. There is a small in-house restaurant, which I have not tried.

  • Stayed: September 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Lakbay_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, Manager at Metropolitan Motor Inn, responded to this reviewResponded 3 April 2017

Thank you for your lovely review and sorry about the hill. There is a free bus during the week but for some reason (only the council knows) it doesn't run on the weekend. See you next time you are in Brisbane

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Reviewed 29 March 2017

Never again. All the comments about rude front counter staff are true. We found the booking in process very uncomfortable. It was more like and inquisition than a welcoming! Not to mention the room check they do before refunding your room bond the next morning. We are middle aged world travelers NOT teenage punks! There was no respect shown by staff who clearly thought they were doing us a favour for letting us stay! Secondly.....we asked for a one hour delay in checkout.....$30 charge for one hour! We asked for a few hours of carparking.....$30 again despite it being a sunday and the carpark was 90% empty. The roof top used to be a lovely place to enjoy a cigarette and an evening drink.....not any more....surveillance cameras and threats of on the spot fines. There is a smoking area to the side but it has hideously uncomfortable furniture and no shade at all during the day. All in all, very unpleasant. I have noted how defensive the manager is in her replies to these reviews. My advice to her is to take the comments on board. Ive never seen a hotel with so many bad reviews! 33! :-(

  • Stayed: March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank NeilUK71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, Manager at Metropolitan Motor Inn, responded to this reviewResponded 3 April 2017

For every bad review we seem to get 10 good reviews so I find it a little difficult to respond to someone who is not happy but I am going to explain a few things to you. I am not responsible for the smoking laws and non smokers like to use the sundeck as well but couldn't in the past due to all the cigarette smoke. Your statement about extra charges is incorrect. We give till 10.30 free of charge for late check out and then $30 until 12 noon. The reason behind this charge is that most of our guests appreciate a very reasonable room price (especially so close to CBD) and as manager I can keep the prices down if I charge only the guests who want extra benefits. I also keep my charges down by no having room attendants on all day waiting for guests to leave. As for car parking it is an extra $10 to stay for the rest of the day if you are a guest not $30 as stated and usually we inform guests that street parking is free on a Sunday so they have another choice. As for "the inquisition" most guests arrive with photo ID, credit card and if they don't have a credit card the money for the security bond as they have already read the details of their booking. It only becomes and issue when guests are not prepared. Trip Advisor has reviews that date back a long way and the motel was renovated in 2016 so a lot of the reviews not longer apply. I am a little surprised you booked the motel if you consider our reviews to be so bad - was it the price that attracted you?

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Reviewed 15 March 2017 via mobile

First of all let's state that if you want to stay in a super flash Hotel with super modern architecture and perfectly manicured rooms..this is NOT the hotel for you. If you are after a comfortable, quiet hotel at a fantastic location close to Brisbane CBD at a fantastic price with amazing "old school" friendly staff, you can NOT to past Metropolitan Motor Inn.
From check in to check out the experience is always friendly and easy. We have stayed there 3 times for a total of 10 nights and have never had a bad night. The beds are comfortable, food in the restaurant is fine and the coffee is great also. A few cosmetic scratch and bruises around the rooms and elevators etc but If you can look past that, you'll have a great stay. We WILL be back!!!

Stayed: February 2017, travelled as a couple
Thank Twisterella11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, Manager at Metropolitan Motor Inn, responded to this reviewResponded 16 March 2017

Thank from all the staff, it is great that they are appreciated. As for the motel, it is old but recently refurbished so the few bruises (I like that word) give the place character.

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