we just returned from our family trip in this hotel. I begin with positive sides: really nice beach near the hotel, nice pools and water attraction for children. All the rest was an entire nightmare. We were accomodated in last of four buildings that the resort consists of. It was very far from the restaurant. The room was not properly cleaned when we arrived, in balcony there was a huge dead cocroach lying on the floor (he stayed there for 3 days and was not removed before we complained). Since we have a little child who needs to nap in the afternoon, we asked not to clean up the room in his napping time. The result of this was that the room got not cleaned at all for 2 days , we ran out of bottled water, fresh towels, soap and shampoo. The floor was greasy, sticky and full of sand. The drainage in bathroom was cloged, the dirt stayed in the bottom of the bath tube (not very friendly place for a baby wash). After we repeatedly complained, the room got thouroughly cleaned up, unfortunatelly only once. Then the situation repeated, cleaner kept on knocking on the door just in time for our child´s nap, failing to return later. There was no sound isolation in and outside of the room, so we heard all the loud music from outside, all the steps from the corridor, we could ubnderstand the conversation in the neighboring room, not speaking about noises coming from there at night....The staff was arrogant, only willing to communicate in Russian or German language, acting inappropriately. We came in in a very high season, the hotel was packed with tourists, mainly russian speaking. The food in the restaurant was terrible, salads, fruits and vegetables not fresh, poor variety of meat dishes. Often, there was not a place to sit, outside, there were stray dogs and cats roaming around, being fed by some of the hotel guests, totally ignored by staff. The plates and cutlery were not properly cleaned. Part of us including me got food poisoned with severe cramps and diarrhea.The tennis courts were not kept, the net fell down when we tried to play. Any tennis court in the neighborhood looks much better than this one. To be objective I have to say that there were some people in our group who were satisfied. For sure I can say this place in not worth 5* at all. If you expect 5* quality of accomodation, service and food ( even 4* I would say) make sure you avoid this place at all cost.
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- Also Known As:
- Sural Hotel Colakli
- Sural Resort Turkey/Colakli