The hotel has a great location and beautiful sea, swimming pools are fine, but that's all. The staff is a disaster, the same purity. They are lazy and surly, not smiling at all. Clutter everywhere, breakfast and dinner was a struggle for food and seating. It has been seen that the customer means nothing to them at all.
room was OK. Sufficient size, balcony OK. But the bathroom was dirty and the bath was mold. Although we let the tip cleaning lady every day, all she did was change of towels and bed sheet. For the entire stay, she did not wash floor, sink in the bathroom was so dirty that after three days I washed it myself.
Beautiful was beach, beautiful sand and really gradual entry into the sea, so even parents with children do not have to be afraid. Sea clean and warm. Beach is definitely not in front of the hotel, as reported by some travel agents. The beach was necessary to walk a few yards, but I think this was real OK. The hotel has a nice garden and also promenade, after which gave the evening pleasantly pass. Pools were clean, but it can not write about the sun loungers. They did not clean them even once. Pads on the loungers still wet and dirty.
Too bad tripadvisor does not give a chance to give any star, because I would certainly not give any. The food could not be eaten at all!!!!!!! Every day was the same, although I realize that it is not easy to cook different meal every day, but it would be good just to change one think each day. But not in this hotel. The meat was undercooked, not always fresh vegetables and choice really poor. After two days, we both ended up with my husband in the room with food poisoning and every night I've ever heard someone from another room in the toilet with the same difficulties. Really unacceptable for a hotel that dares to state that has 5 stars. Breakfast and dinner were fighting for the table. When you find the one, you had to look for cutlery. It was nowhere and never. The same glasses. If you wanted water, you had to find a cup. And breakfast? No mugs for coffee or tea. Waiters not manage to clean up the table.
It also does not deserve even one star. Waiters constantly grim. Of course, I understand that there was the language barrier, me and my husband speak only English, (not German or Russian) but smile at the customer can be in any language. When we needed something, I always thought a while if I really need this, because ask bartender for a water was really "experience". This hotel is totally understaffed. The staff manager was at breakfast, lunch and dinner, but the only thing he was interested in was food (to eat it not to make sure everything is perfect). He did not help the staff to clean or to set up tables. the day before we left it was incident during the dinner. The staff had set the table for the elderly man, but did not put table reservation on it. German couple sat in there because it was the only available table, and restaurant manager arrogantly banished them without saying please or thank you. Just rudely and without any respect. Customer means absolutely nothing to them.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com and HotelQuickly so you can book your Sural Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sural Hotel Colakli
- Sural Resort Turkey/Colakli