I stayed with my wife and daughter for 10 days at this resort and i can easily say, this was worse resort we have been in turkey. We arrived around 9:30am and we where told we can't have a room until 2pm and we end up getting room 3:30pm. Room they give us, was far from restaurant, lobby and main pool (7 min walk), and there was no safety box in room. I asked receptionist to change are room and he was kind to do us a favour and changed our room. New room they give us, my bed i was sleeping had a broken bed frame and matrix was diving in one side which did make my sleeping very difficult and couldn't sleep comfortable (also had neck pain few days as my pillow was diving in one side). I was completely ignored and they never changed my bed. 2 outdoor pools were very dirty, for 10 days they never cleaned pools, there was a lot of dirty stuff inside in pool which didn't make us pleasant swimming in pool. They never cleaned sunshine beds for 10 days and even wipe the floors by pools which had a lot of sand, paper, straws, empty glasses etc. Public toilets were disgusting, they smell uncleaned urine and hardly we used them. Food was same everyday and didn't have any taste at all, and there was not much choice, also salads and fruits were not fresh. Stuff at resort were rude and arrogant, only will to serve you happily, if you tip them, otherwise they just want to get rid of you. Couldn't speak any word of english, only german and russian. Only good think about this resort was, had great park by the beach, and our was cleaned daily but we've tip cleaners. For 5 stars resort shouldn't be as disappointed as it was, this definitely should downgraded to 4 stars. If you are thinking going in Turkey, my advise avoid this place.
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- Also Known As:
- Sural Hotel Colakli
- Sural Resort Turkey/Colakli