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Reviewed 2 weeks ago

We stayed here for 1 night to celebrate our 1st wedding anniversary,we were really touched by the gesture shown by Mr.justin(food and beverage manager) to ensure we take back loads of memorable moments from this place.we had a perfect start for our stay,as private dinner arrangements were made on the gazibo near to the restaurant.restaurant staff here went out of their way to ensure flawless service.every one we came across had warmth in their approach towards us. A small tour of the resort on bicycle was also worth experiencing here.we would also like to thank Mr.sangeet and his team at front office who gracefully extended their courtesy towards us.
Once again thank you team estuary. kudos to all the staff.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank 718prathameshs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayyappan Kutty, General Manager at Estuary Sarovar Portico, Poovar Island, responded to this reviewResponded 1 week ago


Dear Guest,

Greetings from Estuary Sarovar Portico!

Thank you very much for your recent stay at Estuary Sarovar Portico. We are pleased to hear your kind words about our property, our support team and amenities. It would be an extreme pleasure to welcome you back once again and we look forward to that.

We are once again grateful for your encouraging feedback and recommendation.

Regards,
Ayyappankutty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Had an excellent stay with family; a much needed break for all of us after a very long time (Covid imposed). The pool villas which are close to the beach & restaurant are highly recommended( a bit expensive though). The food menu as well as quality can be better. But overall, a wonderful experience.

Date of stay: February 2021
Trip type: Travelled with family
Thank AkRaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayyappan Kutty, General Manager at Estuary Sarovar Portico, Poovar Island, responded to this reviewResponded 1 week ago


Dear Guest,

Greetings from Estuary Sarovar Portico!

It gives me a great satisfaction to read that you have fully enjoyed your stay and that the associates of our resort ensured that your trip to Estuary Sarovar Portico was a perfect one. I have personally passed on your appreciation to all the associates and I have shared your comments with them as it is important to me to show them the results of their services as an outstanding job. It is the feedback like yours that make our efforts 100% worthwhile.

On behalf of all associates, I would like to extend my gratitude and we all look forward to welcome you back on your next trip to Kerala.

Regards

Ayyappankutty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

So Nice a place. Very Very Courteously staff. Jomol nd Bibin to mention were so good. Overall a very great vacation. Food is Good but may be little expensive. Boat ride to Mangrove was memorable. Overall Great Experience.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Mahesh459_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayyappan Kutty, General Manager at Estuary Sarovar Portico, Poovar Island, responded to this reviewResponded 3 weeks ago


Dear Guest,

Greetings from Estuary Sarovar Portico!

Thanks for taking the time to pass on your comments after your stay with us in Estuary Sarovar Portico,. We are delighted to hear you enjoyed your stay with us. Your feedback is a tremendous help in ensuring we continue to deliver excellent experiences to our guests. We are glad to make note of your comments on our hospitality, staffs, facilities and our conveyance towards the golden beach.
We are proud to see you back again, do hope that you have many more opportunities to visit us again in the future.

Best Regards,

Ayyappankutty
General Manager



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Reviewed 3 weeks ago

Beautiful Resort, Fantastic service and Very warm staff. I reached at the property late night, they directed me correctly while I called through phone as I lost my way in between. Had a nice welcome, Thanks to their vibrant GM Mr Ayyappankutty ,we got an upgrade to one of their Pool Villa which has a beautiful view towards the Water body and my Children loved it very much. Very nice, clean cottages with all modern amenities. Nice peaceful settings with greenery all around. Very Very soothing views throughout. Thanks to Mr Bibin and F&B team for the mouth-watering dishes served to us and also for the wonderful care. The Executive Housekeeper, Chief Engineer,HR Manager (Forgot the names) where all very keen in ensuring that all the Guest staying are Happy. Definitely a big Thumbs Up from my Family. A must visit property in Poovar and I am Guaranteeing you it won't be disappointing.

Room tip: Select the Pool Villa nearer to the Restaurant ,which has a good view and easy access to restaurant as well.
Date of stay: January 2021
    • Location
    • Rooms
    • Service
Thank 156harikrishnanr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayyappan Kutty, General Manager at Estuary Sarovar Portico, Poovar Island, responded to this reviewResponded 3 weeks ago


Dear Guest,

Greetings from Estuary Sarovar Portico!

It was a pleasure to have you stay at our resort and we thank you for sharing your very encouraging feedback on TripAdvisor.. Our spread out property with its beautiful backwaters, coconut tree and lush green landscape offers a wonderful memorable experience to all guests.
We do hope that you have many more opportunities to visit us again in the future.
Best Regards,


Best Regards,

Ayyappankutty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Service is very late,food is also not good in taste,rooms are very dirty especially garden view rooms.but staff is very supportive,as per Covid protocol swimming is not allowed,No small size cycles for above 6years to 10years to drive and enjoy in property.

Date of stay: January 2021
Trip type: Travelled with family
Thank 577vikramj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayyappan Kutty, General Manager at Estuary Sarovar Portico, Poovar Island, responded to this reviewResponded 3 weeks ago


Dear Guest,
Greetings from Estuary Sarovar Portico!!

Thank you for sharing your experience with us. It’s good to know that our strategic location added value to your stay and we are much elated to gain your words of approval regarding our staff.

Guest satisfaction is important for us and your review gives us a balanced insight of our hospitality. It is always our priority to give our guests a flawless stay experience with the best facilities complimenting their stay.

However, we would like to sincerely apologize for the inconveniences you had to face during your recent stay with us. Please be assured that this is not a recurrent thing at our hotel and we have shared your feedback with the team so that notable changes can be made at the earliest. With this in mind, we hope that you will give us another opportunity to host a better vacation for you with marked improvements in our service culture.


Best Regards,

Ayyappankutty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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