Welcoming staff, comfortable beds, beautiful view but breakfast is quite limited in options. The Teh Tarik is nice though. The chefs behind the egg station is hilarious. The buggy drivers are kind and helpful.
4,511
2,005
975
477
508
caroltZ1355FD
Singapore, SingaporeNot satisfactory
Review of Avani Sepang Goldcoast Resort
Reviewed 19 Mar 2017
I booked it for my birthday and was delighted that the hotel offered a complimentary cake for this occasion. However, it was disappointing that they actually given me a cake that was as hard as a stone and stale. I know this is out of goodwell but if you are not able to provide a good one, i rather you don't offer! Anyway, this place location is not convenient and extremely far, not value for money, breakfast not so fantastic. The balcony completely cannot use at all as it was fill with sand or mud, how possible can anyone enjoy sitting and not even want to walk out.
Date of stay: March 2017Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Minor Hotels
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ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this review
Responded 21 Mar 2017
Dear caroltZ1355FD,
Thank you very much for your review, though as per your rating we certainly have not been able to meet your expectations during your stay, on behalf of the Management and Team of the Resort I would like to apologize for any mentioned lapses of service / product during your visit. We will address the cake matter with the Chef, as we prepare all cakes for special occasions fresh and as such will need to find out the error during your visit.
Rest assured that our focus will be to review and amend any areas of concern, in an effort to improve, hoping through this to receive better ratings going forward for any visit from yourself or any other guest.
I warmly welcome you to contact me should your travels bring you back close to our hotel, so we can see if through personalized attention to that stay, you will get a new and better impression of our resort.
Yours sincerely,
Erwin van der Veen
General Manager
Thank you very much for your review, though as per your rating we certainly have not been able to meet your expectations during your stay, on behalf of the Management and Team of the Resort I would like to apologize for any mentioned lapses of service / product during your visit. We will address the cake matter with the Chef, as we prepare all cakes for special occasions fresh and as such will need to find out the error during your visit.
Rest assured that our focus will be to review and amend any areas of concern, in an effort to improve, hoping through this to receive better ratings going forward for any visit from yourself or any other guest.
I warmly welcome you to contact me should your travels bring you back close to our hotel, so we can see if through personalized attention to that stay, you will get a new and better impression of our resort.
Yours sincerely,
Erwin van der Veen
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (8,476)
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5,946 - 5,951 of 8,476 reviews
AhmadAizat
Singapore, Singapore
3
Date of stay: March 2017
Review collected in partnership with Minor Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 20 March 2017
Dear AhmadAizat,
Thank you very much for your positive review following your stay, I was happy to read you rated us well! I do hope you mean the Chef being positively hilarious?
Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts such as your feedback towards the breakfast for potential improvement where possible.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mahmoud O
Kuala Lumpur, Malaysia
1
Great Malaysia
Great Stay
Great place
Great staff
Great location
Great Services
Very clean
Very classic
Near airport
Nice daily trips
Fresh air
Professional and helpful staff
Great food varaities
Thanks Avani
Date of stay: March 2017
Review collected in partnership with Minor Hotels
Ask Mahmoud O about Avani Sepang Goldcoast Resort
Thank Mahmoud O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 20 March 2017
Dear Mahmoud O,
Thank you very much for your positive review following your stay, I was happy to read you rated us well! The amount of "GREAT" in your review gives me confidence that we did well for your stay!
Rest assured that all positive feedback will be shared with the team for their encouragement.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MelbourneBazza
Melbourne
6239
via mobile
Spent 3 nights here to relax before heading home to Melbourne and after nearly 6 weeks travelling asia.
Had a lower level villa on main stem about half way. Large rooms with great windows and views.
Great for views along coast.
Very comfortable with good beds and nice bathroom with proper shower cubicle overlooking the water.
Also has a balcony to watch the sea life.
Had a small issue with aircon cutting out but maintenance soon fixed that.
Very fast check in.
Has plenty golf type buggies (or bicycles) to run people around if you dont like to walk. We walked everywhere.
Tried 3 of the restaurants and all very good. We especially liked the seafood fixed menu at Stimboat.
Buffet for dinner and brekky in main cafe was good with big selection.
We liked to walk the 2 side beaches in the mornings. Plenty shade and seats in restricted Avani area. But we also walked length of the beachs. Lovely.
Water is not Aussie crystal clear but still nice. My wife loved watching the sealife from our balcony.
Be a great place for kids.
Date of stay: March 2017
Ask MelbourneBazza about Avani Sepang Goldcoast Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 20 March 2017
Dear MelbourneBazza,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay. Happy to read you enjoyed your walks within and outside the resort perimeters to view the wildlife, sunsets and sunrises!
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shyyusoff
Kuala Lumpur, Malaysia
6060
avani located in Sepang area, out from the busy Kuala Lumpur. Suitable for those from Singapore and looking for local tour, Melaka, Bukit Melawati and Putrajaya, by road, you should stop by here for good rest. This villa type rooms, oversee the sea, you can opt for beach games, go-kart and paintball games too.
WHAT'S AROUND
F1 Sepang International Circuit
Mangrove River Fishing
Putrajaya
Also suitable for those come for F1 , Grands Prix event, here is the solace place to sleep after a hectic day.
Date of stay: March 2017
Ask Shyyusoff about Avani Sepang Goldcoast Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 20 March 2017
Dear suryati,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay. Indeed, the resort is well located close to some of the non-urban sight seeing sights, as well as the KLIA airport!
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
syazwany2017
Singapore, Singapore
1
Awesome resort to be at. Great scenaries, great facilities and worth every penny you spend on. Down side was the car parking allocations. Other than that everything was perfect. Breakfast buffet was delicious and the vicinity was near to 'Kampung' restaurants for hearty and classic meals.
Date of stay: March 2017
Review collected in partnership with Minor Hotels
Ask syazwany2017 about Avani Sepang Goldcoast Resort
Thank syazwany2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 20 March 2017
Dear syazwany2017,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay.
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
If any constructive thoughts such as your parking feedback, we also always welcome those, in an effort to continuously improve on our product and/or service, and rest assured they will be addressed as such in a positive way.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC