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ainulj2017
Kuala Lumpur, Malaysia

Good place for relaxing

3.0 of 5 bubblesReviewed 20 Mar 2017
Good facility and service. However, my stay was spoiled with faulty aircond in one of the room. Waiting for more than 1 hr for the repair. Finally have to change room late at night. Later, found out there is no remote for tv, or coffee, tea or sugar at the minibar. Have to make several more calls for various problems.
Date of stay: March 2017
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Minor Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this review
Responded 21 Mar 2017
Dear ainulj2017,

Thank you very much for your review following your stay, though your rating is below our desires, rest assured we will address issues that are within our control for improvement. On behalf of the team I would like to apologize for any lapses of service encountered.

Receiving constructive feedback helps us a lot, and as such, aside from forwarding any positive comments to the team for encouragement, we will certainly have a look at areas of concern in a positive manner.

We do hope you will visit us again to witness some of these improvements, hopefully leading to a 4 or even 5 star review upon such time.

Please do not hesitate to contact us for personalized assistance to make this happen.

Kind regards,

Erwin van der Veen
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (8,476)
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5,945 - 5,950 of 8,476 reviews
Reviewed 20 March 2017

I booked it for my birthday and was delighted that the hotel offered a complimentary cake for this occasion. However, it was disappointing that they actually given me a cake that was as hard as a stone and stale. I know this is out of goodwell but if you are not able to provide a good one, i rather you don't offer! Anyway, this place location is not convenient and extremely far, not value for money, breakfast not so fantastic. The balcony completely cannot use at all as it was fill with sand or mud, how possible can anyone enjoy sitting and not even want to walk out.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank caroltZ1355FD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 21 March 2017

Dear caroltZ1355FD,

Thank you very much for your review, though as per your rating we certainly have not been able to meet your expectations during your stay, on behalf of the Management and Team of the Resort I would like to apologize for any mentioned lapses of service / product during your visit. We will address the cake matter with the Chef, as we prepare all cakes for special occasions fresh and as such will need to find out the error during your visit.

Rest assured that our focus will be to review and amend any areas of concern, in an effort to improve, hoping through this to receive better ratings going forward for any visit from yourself or any other guest.

I warmly welcome you to contact me should your travels bring you back close to our hotel, so we can see if through personalized attention to that stay, you will get a new and better impression of our resort.

Yours sincerely,

Erwin van der Veen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017

Welcoming staff, comfortable beds, beautiful view but breakfast is quite limited in options. The Teh Tarik is nice though. The chefs behind the egg station is hilarious. The buggy drivers are kind and helpful.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank AhmadAizat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 20 March 2017

Dear AhmadAizat,

Thank you very much for your positive review following your stay, I was happy to read you rated us well! I do hope you mean the Chef being positively hilarious?

Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts such as your feedback towards the breakfast for potential improvement where possible.

We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.

Kind regards,

Erwin van der Veen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017

Great Malaysia
Great Stay
Great place
Great staff
Great location
Great Services
Very clean
Very classic
Near airport
Nice daily trips
Fresh air
Professional and helpful staff
Great food varaities
Thanks Avani

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Mahmoud O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 20 March 2017

Dear Mahmoud O,

Thank you very much for your positive review following your stay, I was happy to read you rated us well! The amount of "GREAT" in your review gives me confidence that we did well for your stay!

Rest assured that all positive feedback will be shared with the team for their encouragement.

We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.

Kind regards,

Erwin van der Veen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2017 via mobile

Spent 3 nights here to relax before heading home to Melbourne and after nearly 6 weeks travelling asia.
Had a lower level villa on main stem about half way. Large rooms with great windows and views.
Great for views along coast.
Very comfortable with good beds and nice bathroom with proper shower cubicle overlooking the water.
Also has a balcony to watch the sea life.
Had a small issue with aircon cutting out but maintenance soon fixed that.
Very fast check in.
Has plenty golf type buggies (or bicycles) to run people around if you dont like to walk. We walked everywhere.
Tried 3 of the restaurants and all very good. We especially liked the seafood fixed menu at Stimboat.
Buffet for dinner and brekky in main cafe was good with big selection.
We liked to walk the 2 side beaches in the mornings. Plenty shade and seats in restricted Avani area. But we also walked length of the beachs. Lovely.
Water is not Aussie crystal clear but still nice. My wife loved watching the sealife from our balcony.
Be a great place for kids.

Date of stay: March 2017
Trip type: Travelled as a couple
Thank MelbourneBazza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 20 March 2017

Dear MelbourneBazza,

I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay. Happy to read you enjoyed your walks within and outside the resort perimeters to view the wildlife, sunsets and sunrises!

It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.

We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.

Kind regards,

Erwin van der Veen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2017

avani located in Sepang area, out from the busy Kuala Lumpur. Suitable for those from Singapore and looking for local tour, Melaka, Bukit Melawati and Putrajaya, by road, you should stop by here for good rest. This villa type rooms, oversee the sea, you can opt for beach games, go-kart and paintball games too.

WHAT'S AROUND

F1 Sepang International Circuit
Mangrove River Fishing
Putrajaya

Also suitable for those come for F1 , Grands Prix event, here is the solace place to sleep after a hectic day.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Shyyusoff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 20 March 2017

Dear suryati,

I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay. Indeed, the resort is well located close to some of the non-urban sight seeing sights, as well as the KLIA airport!

It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.

We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.

Kind regards,

Erwin van der Veen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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