It was really a pleasant stay at Avani Sepang Goldcoast with my family. The hospitality and cleanliness has made our stay a memorable one. The booking process was easy and checking in was hassle free too.
Surely we will be back!
Dear celia128,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay.
Thank you for having selected us as your preferred destination for your family short getaway!
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
1st time experience in this resort:
1. Superb place with nice sea view (hope can get to see the sunset after this)
2. Friendly staff
3. Clean room
4. Haven't tested the meal as when I booked the room via booking.com, I am not taking the breakfast package
Dear NashSulaiman,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay.
Please contact us in advance for your next reservation, so we can see if we can allocate a room that provides sunset views!
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Located 45 minutes from KLIA, 1 hour 45 minutes from Kuala Lumpur. Surrounding with Seafood area (Ikan Bakar Restaurant).
Nice landscaping and few shuttle to hop in. Parking area a bit far from hotel area, but it's okey because hotel shuttle is ready for you 24 hours. (Shuttle service to Mitsui also available)
Many activities can be found at Avani such as Go-Cart, Watersport, visiting Mangrove area and cycling around the resort. (Scooter also available for rental)
Nice hotel room and very good room and reception services. I don't have any complaint to make during my visit.
Swimming pool very breath taking view in front of open sea and a private swimming area if you like to go to the beach.
A few cafe if you like to chill from morning till mid nite. Accepting Debit or Credit Card.
Very Amazing place to stay with family. I love to come again!
Dear Telaris Explorer,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay.
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Good facility and service. However, my stay was spoiled with faulty aircond in one of the room. Waiting for more than 1 hr for the repair. Finally have to change room late at night. Later, found out there is no remote for tv, or coffee, tea or sugar at the minibar. Have to make several more calls for various problems.
Dear ainulj2017,
Thank you very much for your review following your stay, though your rating is below our desires, rest assured we will address issues that are within our control for improvement. On behalf of the team I would like to apologize for any lapses of service encountered.
Receiving constructive feedback helps us a lot, and as such, aside from forwarding any positive comments to the team for encouragement, we will certainly have a look at areas of concern in a positive manner.
We do hope you will visit us again to witness some of these improvements, hopefully leading to a 4 or even 5 star review upon such time.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
I booked it for my birthday and was delighted that the hotel offered a complimentary cake for this occasion. However, it was disappointing that they actually given me a cake that was as hard as a stone and stale. I know this is out of goodwell but if you are not able to provide a good one, i rather you don't offer! Anyway, this place location is not convenient and extremely far, not value for money, breakfast not so fantastic. The balcony completely cannot use at all as it was fill with sand or mud, how possible can anyone enjoy sitting and not even want to walk out.
Dear caroltZ1355FD,
Thank you very much for your review, though as per your rating we certainly have not been able to meet your expectations during your stay, on behalf of the Management and Team of the Resort I would like to apologize for any mentioned lapses of service / product during your visit. We will address the cake matter with the Chef, as we prepare all cakes for special occasions fresh and as such will need to find out the error during your visit.
Rest assured that our focus will be to review and amend any areas of concern, in an effort to improve, hoping through this to receive better ratings going forward for any visit from yourself or any other guest.
I warmly welcome you to contact me should your travels bring you back close to our hotel, so we can see if through personalized attention to that stay, you will get a new and better impression of our resort.
Yours sincerely,
Erwin van der Veen
General Manager
