Every room has a balcony which guest can enjoy breathtaking view of ocean.Room are clean and spacious.Free designated parking lot located a bit far which is outside hotel area.Park inside hotel area considered as valet parking.
Dear Fadzyen,
Thank you very much for your positive review following your stay, I was happy to read you rated us well!
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Resort is quite big and clean, staffs are friendly. Family Villa considered big for 4 of us with 2 bathrooms. Buggies are frequent and takes you to the doorstep, van available to take you to car park outside. Sea water looks clean, no rubbish but water is not clear, can't see fishes. Nice views at sunset. However, if you would want to explore further outside the resort, driving out takes you at least half an hour to reach town and further. This area is quite remote, probably all that you can enjoy is within resort. Free bicycles provided within the resort but limited choice and conditions not so good. Morning breakfast was fine with good spread just that as usual had to be early, 'cus not all items will be refilled.
Dear 608trudyl,
Thank you very much for your review following your stay, though your rating is below our desires, rest assured we will address issues that are within our control for improvement. On behalf of the team I would like to apologize for any lapses of service encountered.
Receiving constructive feedback helps us a lot, and as such, aside from forwarding any positive comments to the team for encouragement, we will certainly have a look at areas of concern in a positive manner.
We do hope you will visit us again to witness some of these improvements, hopefully leading to a 4 or even 5 star review upon such time.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Visited last night and checked.in around 4pm, was not too crowded , check-in process was smooth but it took roughly 20mins (hot at the lobby And while waiting for the buggy to pick us up) , room was given but the air con wasn't functioned well and the house was so warm, engineering team tried.their best to solve the problem twice yet we requested to change a room, Mr nazli gave us a room which was ready to move in just 10mins after we raised the.problem to him, you did a good.job Mr nazli, however we didn't change the room at the end.
On the other hand, you may enjoy some activities by just staying at the hotel, may consult call center for more details on that.
Overall.It's a nice place to spend for 2 nights and I'll definitely come back again and recommend to my friends.
4star rate is given
Dear dixonwan,
Thank you very much for your positive review following your stay, I was happy to read you rated us well! Our apologies for the arrival experience, yet I was happy to see Nazli did a great job in managing your expectation.
Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts for potential improvement where possible.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
We just had our wedding at Avani over the weekend and I just want to write this review to give a pat on the shoulder for the event crew, namely Elaine Cho and team.
The dedication and the over and beyond work that she has done is worth mentioning, not forgetting working overtime. Also worth mentioning is Hizam for making sure the set up went ok.
Thank you for making our day special.
Dave and Carmen
XOXO
Dear David and Carmen,
It was our pleasure hosting your wedding, and again we wish you a long and happily married life ahead!
We will certainly reward Elaine and Hizam for the excellent service they provided based on your feedback, at the same time we will work on developing our abilities to do more and even better wedding services at AVANI Sepang!
Kind regards,
Erwin van der Veen
General Manager
It was really a pleasant stay at Avani Sepang Goldcoast with my family. The hospitality and cleanliness has made our stay a memorable one. The booking process was easy and checking in was hassle free too.
Surely we will be back!
Dear celia128,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay.
Thank you for having selected us as your preferred destination for your family short getaway!
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
