the room although is big is a bit run down. the tv remote is not working. room is dirty with dust and hair lying around. award winning pool badly needs overhaul on filtration system. i think maybe toilet seat cover is slightly crack if i can remember. only thing good is the gourmet coffee served by very kind waitress during breakfast. for the high price that is charged i will definitely not recommend to anyone. plus the short beach and sunset view is disappointing.
Dear yukitan71,
Thank you very much for your review, though as per your rating we certainly have not been able to meet your expectations during your stay, on behalf of the Management and Team of the Resort I would like to apologize for any mentioned lapses of service / product during your visit.
Rest assured that our focus will be to review and amend any areas of concern, in an effort to improve, hoping through this to receive better ratings going forward for any visit from yourself or any other guest.
I warmly welcome you to contact me should your travels bring you back close to our hotel, so we can see if through personalized attention to that stay, you will get a new and better impression of our resort.
Yours sincerely,
Erwin van der Veen
General Manager
Pro
Environment is nice, staff service is good.
Cons
Check in a bit slow
Bathroom door lock is spoilt
There is insects fly inside at night even the door is closed
Breakfast choices not much
Swimming pool is small and pack
Dear car_tsl,
Thank you very much for your positive review following your stay, I was happy to read you rated us well, despite visiting us on a peak school holiday period, which tends to attract large family crowds.
Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts for potential improvement where possible.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Every room has a balcony which guest can enjoy breathtaking view of ocean.Room are clean and spacious.Free designated parking lot located a bit far which is outside hotel area.Park inside hotel area considered as valet parking.
Dear Fadzyen,
Thank you very much for your positive review following your stay, I was happy to read you rated us well!
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Resort is quite big and clean, staffs are friendly. Family Villa considered big for 4 of us with 2 bathrooms. Buggies are frequent and takes you to the doorstep, van available to take you to car park outside. Sea water looks clean, no rubbish but water is not clear, can't see fishes. Nice views at sunset. However, if you would want to explore further outside the resort, driving out takes you at least half an hour to reach town and further. This area is quite remote, probably all that you can enjoy is within resort. Free bicycles provided within the resort but limited choice and conditions not so good. Morning breakfast was fine with good spread just that as usual had to be early, 'cus not all items will be refilled.
Dear 608trudyl,
Thank you very much for your review following your stay, though your rating is below our desires, rest assured we will address issues that are within our control for improvement. On behalf of the team I would like to apologize for any lapses of service encountered.
Receiving constructive feedback helps us a lot, and as such, aside from forwarding any positive comments to the team for encouragement, we will certainly have a look at areas of concern in a positive manner.
We do hope you will visit us again to witness some of these improvements, hopefully leading to a 4 or even 5 star review upon such time.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Visited last night and checked.in around 4pm, was not too crowded , check-in process was smooth but it took roughly 20mins (hot at the lobby And while waiting for the buggy to pick us up) , room was given but the air con wasn't functioned well and the house was so warm, engineering team tried.their best to solve the problem twice yet we requested to change a room, Mr nazli gave us a room which was ready to move in just 10mins after we raised the.problem to him, you did a good.job Mr nazli, however we didn't change the room at the end.
On the other hand, you may enjoy some activities by just staying at the hotel, may consult call center for more details on that.
Overall.It's a nice place to spend for 2 nights and I'll definitely come back again and recommend to my friends.
4star rate is given
Dear dixonwan,
Thank you very much for your positive review following your stay, I was happy to read you rated us well! Our apologies for the arrival experience, yet I was happy to see Nazli did a great job in managing your expectation.
Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts for potential improvement where possible.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
