Very our of the way not really in Sepang, nice and quiet but many bugs at night time. Cannot get to ocean from room, very deceiving in pictures tidal water so very shallow beach dirty. Breakfast was good but swimming pool very small. Eddie was good man at the pool, entertainment good at night then everything quiet at 10pm.
Dear BillZhang315,
Thank you very much for your review following your stay, though your rating is below our desires, rest assured we will address issues that are within our control for improvement. On behalf of the team I would like to apologize for any lapses of service encountered. I will however equally share your positive feedback towards Ediie to reward him for his excellent work.
Receiving constructive feedback helps us a lot, and as such, aside from forwarding any positive comments to the team for encouragement, we will certainly have a look at areas of concern in a positive manner. Obviously being situated on the straits of Malacca the tidal changes influence the hotel scenery to a large extent.
We do hope you will visit us again to witness some of these improvements, hopefully leading to a 4 or even 5 star review upon such time.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Family villa comfortable for my family... Double standard service for costumer buying from great deal website (fave) and breakfast not including. Bicycle provided not enough and not in a good condition.
Dear Inaisha,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay.
Package deals are created based on competitor offering and in agreement with the hosting partner, but rest assured we will take your feedback on board for any fture package sales.
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
If any constructive thoughts, we also always welcome those, in an effort to continuously improve on our product and/or service, and rest assured they will be addressed as such in a positive way.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Was put in ballroom for breakfast. Food scattered everywhere in such a cheap setting.
Room aircond not working but was fixed. Environment is fantastic. Totally enjoy the stay due to environment. Else I will totally be pissed
Dear Allan L,
Thank you very much for your review following your stay, though your rating is below our desires, rest assured we will address issues that are within our control for improvement. On behalf of the team I would like to apologize for any lapses of service encountered.
Due to the large volume of guests during peak school holiday weeks such as during your visit, we add extra venues to allow for the large number of guests, yet I will see with the team how we can improve on the extra venues based on your feedback, which has been well noted and appreciated.
We do hope you will visit us again to witness some of these improvements, hopefully leading to a 4 or even 5 star review upon such time.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
the room although is big is a bit run down. the tv remote is not working. room is dirty with dust and hair lying around. award winning pool badly needs overhaul on filtration system. i think maybe toilet seat cover is slightly crack if i can remember. only thing good is the gourmet coffee served by very kind waitress during breakfast. for the high price that is charged i will definitely not recommend to anyone. plus the short beach and sunset view is disappointing.
Dear yukitan71,
Thank you very much for your review, though as per your rating we certainly have not been able to meet your expectations during your stay, on behalf of the Management and Team of the Resort I would like to apologize for any mentioned lapses of service / product during your visit.
Rest assured that our focus will be to review and amend any areas of concern, in an effort to improve, hoping through this to receive better ratings going forward for any visit from yourself or any other guest.
I warmly welcome you to contact me should your travels bring you back close to our hotel, so we can see if through personalized attention to that stay, you will get a new and better impression of our resort.
Yours sincerely,
Erwin van der Veen
General Manager
Pro
Environment is nice, staff service is good.
Cons
Check in a bit slow
Bathroom door lock is spoilt
There is insects fly inside at night even the door is closed
Breakfast choices not much
Swimming pool is small and pack
Dear car_tsl,
Thank you very much for your positive review following your stay, I was happy to read you rated us well, despite visiting us on a peak school holiday period, which tends to attract large family crowds.
Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts for potential improvement where possible.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
