It was a pleasant staying above sea water and waking up to the sounds of wave. Our 2 bedroom villa was very nice. The resort is beautiful and tranquil. However, for a 5 star expensive resort, the food, especially buffet breakfast was very average at best, in terms of spread and taste. And if the staff at the Bila-Bila restaurant could tone down on the clanging of the dishes, it would be better.
Dear LuckyTraveller21
Thank you very much for your positive review following your stay, I was happy to read you rated us well! I have however also noted your feedback towards breakfast quality and service, which will be addressed to those in charge of said areas.
Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts for potential improvement where possible.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
All in all it's a nice place to rest if you've had a busy time, for a few days. The resort is extremely large and was quite busy when we were there because of school holidays. We stayed in a family villa, and all the villas are bungalow style, but don't expect to swim in the water. It was a little difficult to leave to go to the town to get things or even use an atm, sometimes we needed to wait over an hour for a taxi. If you're looking to do activities this probably isn't the place for you. It's a very relaxing environment.
There's quite a few restaurants in the resort, 6 from memory, and all are delicious. The staff at the resort are phenomenal and always ready to help. It was a good experience to have for a few days.
Dear Sana E,
Thank you very much for your positive review following your stay, I was happy to read you rated us well, despite being secluded!
Rest assured that all positive feedback will be shared with the team for their encouragement.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Love the place. Saw some improvements from my previous stay. Love the swings near lobby area. Breakfast buffet spread was good.
Went there during school holiday, so it was packed. Buggy service can be improved in terms of frequency to cater hotel guests.
Do check the aircond for Room 071: tripped.
Dear 214rimae,
Thank you very much for your positive review following your stay, I was happy to read you rated us well! Obviously we appreciate a review from a rpeat guest and to note that improvements have been noted.
Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts for potential improvement where possible.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Very our of the way not really in Sepang, nice and quiet but many bugs at night time. Cannot get to ocean from room, very deceiving in pictures tidal water so very shallow beach dirty. Breakfast was good but swimming pool very small. Eddie was good man at the pool, entertainment good at night then everything quiet at 10pm.
Dear BillZhang315,
Thank you very much for your review following your stay, though your rating is below our desires, rest assured we will address issues that are within our control for improvement. On behalf of the team I would like to apologize for any lapses of service encountered. I will however equally share your positive feedback towards Ediie to reward him for his excellent work.
Receiving constructive feedback helps us a lot, and as such, aside from forwarding any positive comments to the team for encouragement, we will certainly have a look at areas of concern in a positive manner. Obviously being situated on the straits of Malacca the tidal changes influence the hotel scenery to a large extent.
We do hope you will visit us again to witness some of these improvements, hopefully leading to a 4 or even 5 star review upon such time.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Family villa comfortable for my family... Double standard service for costumer buying from great deal website (fave) and breakfast not including. Bicycle provided not enough and not in a good condition.
Dear Inaisha,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay.
Package deals are created based on competitor offering and in agreement with the hosting partner, but rest assured we will take your feedback on board for any fture package sales.
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
If any constructive thoughts, we also always welcome those, in an effort to continuously improve on our product and/or service, and rest assured they will be addressed as such in a positive way.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
