Its nice beautiful place but if it rains than we have to wait for the buggy service and its so inconvienient if you hv small babies.
Room was spacious , balcony is nice to sit and chat and bathroom was nice.
Overall was nice but too expensive...
Dear
Thank you very much for your review following your stay, though your rating is below our desires, rest assured we will address issues that are within our control for improvement. On behalf of the team I would like to apologize for any lapses of service encountered.
Unfortunately the rain that occurred during your stay did affect our buggy operation, we will continue searching ways to improve on this.
We do hope you will visit us again to witness some of these improvements, hopefully leading to a 4 or even 5 star review upon such time.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Worth value for money despite high price. The room was so cosy. No traffic congestion getting to here makes holiday more exciting. The only thing requires attention is about getting a buggy during peak hours for checking out. We waited for almost half an hour.
Dear 431ami,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay.
It goes without saying that I will share your very generous feedback with them, hoping they will be encouraged by your words to continue doing the great job they do for our guests on a daily basis.
If any constructive thoughts such as your delayed buggy pickup, we also always welcome those, in an effort to continuously improve on our product and/or service, and rest assured they will be addressed as such in a positive way.
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
Our stay at this lovely place was wonderful. The villa, the service, the food were all above par. Housekeeping was quick and efficient, the buggy service was always on time. Breakfast was delicious and fresh, served by the nicest people who made us feel more than welcomed. Farizan, our first buggy driver, called us his guest and took care of us. My husband has special needs when it came to food and Farizan made sure his need were met by suggesting a personalized menu by the amazing chef at the Chinese restaurant. Kris enjoyed his food thoroughly. Azlin, from the spa gave me a relaxing facial and the perfect pedicure. Ask for her by name. Tarieq from the concierge was quick to go the extra mile with our requests and always with a smile on his face.
If you're looking for a luxurious vacation, Avani Sepang Goldcoast, is the place to be.
Dear Juanita Z,
I was very much delighted to see your 5-star rating for the resort, and obviously much of that credit goes to the team for having provided you with an excellent stay. I was very happy to see your recollection of so many of the names of the team that stood out in positive sense, they will be rewarded accordingly for their exemplary behaviors!
We do hope to see you again in the near future for hopefully another 5-star stay!
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
It was a pleasant staying above sea water and waking up to the sounds of wave. Our 2 bedroom villa was very nice. The resort is beautiful and tranquil. However, for a 5 star expensive resort, the food, especially buffet breakfast was very average at best, in terms of spread and taste. And if the staff at the Bila-Bila restaurant could tone down on the clanging of the dishes, it would be better.
Dear LuckyTraveller21
Thank you very much for your positive review following your stay, I was happy to read you rated us well! I have however also noted your feedback towards breakfast quality and service, which will be addressed to those in charge of said areas.
Rest assured that all positive feedback will be shared with the team for their encouragement, whereas simultaneously we will look into any constructive thoughts for potential improvement where possible.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
All in all it's a nice place to rest if you've had a busy time, for a few days. The resort is extremely large and was quite busy when we were there because of school holidays. We stayed in a family villa, and all the villas are bungalow style, but don't expect to swim in the water. It was a little difficult to leave to go to the town to get things or even use an atm, sometimes we needed to wait over an hour for a taxi. If you're looking to do activities this probably isn't the place for you. It's a very relaxing environment.
There's quite a few restaurants in the resort, 6 from memory, and all are delicious. The staff at the resort are phenomenal and always ready to help. It was a good experience to have for a few days.
Dear Sana E,
Thank you very much for your positive review following your stay, I was happy to read you rated us well, despite being secluded!
Rest assured that all positive feedback will be shared with the team for their encouragement.
We look forward to welcoming you back in due time, and our aim upon such time will be to elevate your experience to the next, 5-star rating level.
Please do not hesitate to contact us for personalized assistance to make this happen.
Kind regards,
Erwin van der Veen
General Manager
