-Waiting time for check in takes about 3 hours.
- no priority for paid customer to check in on time even though you paid for RM1k
room per night.
-There wasn't enough food during breakfast, and the staff took a long time to replenish it.
Dear fnf355,
Thank you for taking the time to complete our Guest Satisfaction Survey.
Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Best regards,
Bazmeer Nazar
1.reception and long turn around time for registration.waste time and uneffecience.A lot of manual work.
2.Facility -dis functioning aircondition and slow response
3. Poor and inefficient logistic and long waiting for buggy.
4.Blaming staff each other. Seem like the hotel not ready to cater peak time/day crowd.reception, logistic and operator have miscommunication each other.
Dear HaniMFz148182,
Thank you for taking the time to complete our Guest Satisfaction Survey.
Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Best regards,
Bazmeer Nazar
Overall the experience is good. Water pressure is low on the room and water temperature is not stable. Speedy check in and check out process.
Dear A230,
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
Best regards,
Bazmeer Nazar
Wonderful experience with my family. Villas are spacious, clean and very well appointed. Range of food is awesome. Staff are brilliant, made us feel very welcome. Buggy service is great!
Dear Susie788,
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
Best regards,
Bazmeer Nazar
This place is awesome! Especially AvaniSpa. They really understand and make sure that you are pampered and made to feel that you are the most important person there. I had an amazing massage by Ms Azlin. I was pleased with all of my services and the professional staff.
Dear Zmrinae,
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
Best regards,
Bazmeer Nazar
