Buggy service never ending story. Check in qué yang melampau. Food average.Egg station too slow. First time pegi hotel tak mkn scramble egg tau...huk...
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eqindeli
amazing experience
Review of Avani Sepang Goldcoast Resort
Reviewed 24 Sept 2024
comfort bed and pillows, free wi-fi, relaxing ambience, good breakfast.
but no receipt/invoice after check out. dust on sofa and floor, slow check in process.
Date of stay: September 2024but no receipt/invoice after check out. dust on sofa and floor, slow check in process.
Value
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Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Minor Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this review
Responded 16 Oct 2024
Dear eqindeli,
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
Best regards,
Bazmeer Nazar
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
Best regards,
Bazmeer Nazar
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wanderer55492087886
1
Date of stay: September 2024
Review collected in partnership with Minor Hotels
Ask Wanderer55492087886 about Avani Sepang Goldcoast Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 16 October 2024
Dear Wanderer55492087886,
Thank you for taking the time to complete our Guest Satisfaction Survey.
Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Best regards,
Bazmeer Nazar
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
estherzzz470
1
Upon check-in we were supposed to bring sent to the room with a buggy.. but the guy left us at the restaurant and ask us wait for the next buggy to bring us to the room. i waited for half an hour but no one came. Complained several times to the worker and reception but no buggy came although the sign there clearly written max. 15 mins of waiting. my elderly parents and kids cant wait so long so i asked them to walk to the room first.. i was stranded there with all our luggages. in the end, i had to carry the luggages by myself into the room. Fellow travellers, think twice before booking this hotel!!!
Date of stay: September 2024
Review collected in partnership with Minor Hotels
Ask estherzzz470 about Avani Sepang Goldcoast Resort
1 Thank estherzzz470
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 16 October 2024
Dear estherzzz470,
Thank you for taking the time to complete our Guest Satisfaction Survey.
Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Best regards,
Bazmeer Nazar
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fnf355
1
-Waiting time for check in takes about 3 hours.
- no priority for paid customer to check in on time even though you paid for RM1k
room per night.
-There wasn't enough food during breakfast, and the staff took a long time to replenish it.
Date of stay: September 2024
Review collected in partnership with Minor Hotels
Ask fnf355 about Avani Sepang Goldcoast Resort
Thank fnf355
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 16 October 2024
Dear fnf355,
Thank you for taking the time to complete our Guest Satisfaction Survey.
Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Best regards,
Bazmeer Nazar
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HaniMFz148182
Jenjarom, Malaysia
1
1.reception and long turn around time for registration.waste time and uneffecience.A lot of manual work.
2.Facility -dis functioning aircondition and slow response
3. Poor and inefficient logistic and long waiting for buggy.
4.Blaming staff each other. Seem like the hotel not ready to cater peak time/day crowd.reception, logistic and operator have miscommunication each other.
Date of stay: September 2024
Review collected in partnership with Minor Hotels
Ask HaniMFz148182 about Avani Sepang Goldcoast Resort
Thank HaniMFz148182
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 16 October 2024
Dear HaniMFz148182,
Thank you for taking the time to complete our Guest Satisfaction Survey.
Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Best regards,
Bazmeer Nazar
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A230
Penang
2
Overall the experience is good. Water pressure is low on the room and water temperature is not stable. Speedy check in and check out process.
Date of stay: September 2024
Review collected in partnership with Minor Hotels
Ask A230 about Avani Sepang Goldcoast Resort
Thank A230
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 16 October 2024
Dear A230,
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
Best regards,
Bazmeer Nazar
This response is the subjective opinion of the management representative and not of TripAdvisor LLC