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rawle d

Room 117 room cleaning

5.0 of 5 bubblesReviewed 3 weeks ago
Room 117. Very relaxing stay. Would come back.jusnani and Randy very helpful with room cleaning and all other requests.
Amazing views and the food was incredible. The restaurants were easily accessible and availability time made everything much easier. An excellent family choice as well.
Date of stay: November 2024
Room Tip: Check it out
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this review
Responded 2 weeks ago
Dear 967rawled,

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,

Bazmeer Nazar
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (8,476)
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Traveller rating
4,511
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Reviewed 3 weeks ago

What a fantastic experience! We took the morning mangrove river cruise, and to our surprise, it ended up being a private tour just for us. Dave, our guide, was incredibly knowledgeable, sharing fascinating insights about the mangrove ecosystem and helping us take beautiful photos. Our boat captain, Abang Jaini, made sure we were well looked after. We got to see local wildlife, feed the monkeys, and even plant mangrove seeds, doing a bit for the environment. It was a memorable and meaningful adventure—highly recommended for nature lovers!

Date of stay: November 2024
Trip type: Travelled as a couple
Thank lowlinlin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 2 weeks ago

Dear lowlinlin,

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Bazmeer Nazar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

overall very good..these second time me stay at avani..good accommodation, good services, good staff

Date of stay: November 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank anismimooact
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 2 weeks ago

Dear anis,

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Bazmeer Nazar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I thoroughly enjoyed my stay at Avani Sepang. The place was gorgeous, with warm, wooded rooms, cool winds and splendid views across the horizon. The staff presented exceptional hospitality, from the reception to my meals and at check-out. Mr. Bazmeer, the duty manager, stood out for his warmth and professionalism. At breakfast, I found the spread delectable, with local and international choices. The teh tarik was particularly delightful - creamy, rich and not too sweet, one of the best I've had, further complemented by the captivating tarik of the teh by the restaurant manager, Wan. Wan, Lorenza and others truly made the meal memorable. My sincerest thanks to everybody for their world-class service.

Date of stay: November 2024
Trip type: Travelled with family
Thank Bee Bee O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 2 weeks ago

Dear beebeeo2018,

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Bazmeer Nazar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Staff menace need to be improve.Instead of solving matters,staff argue back.Food wise not up to standard. Parking need upgrading..charges guests n limited space.

Date of stay: November 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank 831adel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 2 weeks ago

Dear 831adel ,

Thank you for taking the time to complete our Guest Satisfaction Survey.

Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.

Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,

Bazmeer Nazar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Management need to improve of guide of customer service to associate of simple smile or greating to guest and reservation need to brief clearly room superior no full seaview, not subject to rooms available.

Date of stay: November 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank gognantansneng
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 2 weeks ago

Dear Gognantansneng,

Thank you for taking the time to complete our Guest Satisfaction Survey.

Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.

Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,

Bazmeer Nazar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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