We had booked this hotel via Booking.com and provided the check in time between 11-12. Upon arrival, it was beyond their normal "business hours" (11pm) as we has provided per our reservation. There was a phone to use for such check in's, after normal business hours...which we did. The woman was extremely rude and hung up on us each time (she continue to say no )after we simply had said we were there to check in and had a reservation and tried to provide our booking number.
Giving her the benefits of the doubt, thinking perhaps (despite the fact it was late and we had been driving for 6 hours at this point) she didn't speak any English? We called several other hotels trying to find availability, there was none due to the upcoming festival in Quebec City. We ended-up asking someone at one of the other hotels to call our hotel, perhaps she only spoke French?
Come to find out, she did speak English but she didn't want any (and I quote) "English speaking Americans staying at the hotel" and she would not help us despite having a reservation for that evening. The kind person, who had assisted us, was in complete disbelieve and was embarrassed to share the message with us and apologized on their behalf.
We were discriminated against because we were English speaking American's!!!!
Needless to say we had a HORRIBLE experience, and we would not wish this sort of experience on anyone. I wanted to post to this share for any of those english-speaking fellow Americans who may be looking at this hotel and making the same mistake we did by selecting this motel to stay at.