The apartment was superb ! , and the daily cleaning service was excellent.
Unfortunately this was not matched by the poor service from the apartment Manager.
It took them 45 minutes to acknowledge and agree that I had made this booking via Trip Advisor after telling me that I had NOT made any booking and there was nothing on their system. The reception team twice made me speak to the Manager who finally found the booking which had been paid for in full 2 months previously.
Aahh !...but now they tell me that they had someone else staying in the room. I asked them for a full refund and I would book elsewhere but they offered to put me in another room for this first night then I could move into the apartment that I had reserved, booked and paid for the following night. The temporary room that I stayed in was NOT anywhere near the same standard. I told the management this as they gave me the key and they agreed, telling me that they would offer me substantial...