Overall, this experience didn’t meet our expectations. I understand Covid has impacted many aspects of our lives, including the service industry, but there are some things where excuses shouldn’t apply. I will start with the very few positive things, and those are: location, layout of the house, access to the beach and local beach restaurant called Coco Loco that is in walking distance from the house. The layout of the house is wonderful. The house has 5 bedrooms with private baths, and each room is like a separate unit, so people may easily and independently have access to the kitchen, living room, pool, and the beach without disturbing other guests. The beach is beautiful and almost feels as if it is private, very few people, clean, secluded, but at the same time has a restaurant in walking distance from the house, which was very convenient for quick and easy lunches and/or dinners. Now, about the shortcomings of this stay…. It appeared as if the house had been vacant for a long time, and it had an awful strong musty smell. The house hadn’t been aired out, and it was almost unbearable to stay in the rooms for the very first night of our week-long stay. Since Blanca (who doesn’t speak any English) and Yoko couldn’t provide us with any solutions on how to air out this overwhelming smell, I texted the owner Lisa, who entirely ignored my message and never followed up throughout the duration of our week-long stay to find out how we were doing. The ‘concierge’ Yoko met us at the house only on the 1st day of our stay and never came by or called to see if there was anything we needed during the entire week. Prior to our departure I had requested to book a fishing trip and find out if there are any aerial photography tours available, and I never got any response on these requests. I ended up booking my own fishing trip via FishingBooker (with captain Victor and the boat named Sea Hunter 1), and we had a spectacular fishing trip! While in Costa Rica, I asked Yoko to see if I could get a tee time for my husband at the nearby golf course, to which she responded that it’s not open to the public without even checking on it. My husband called the golf course and was able to book a tee time with no issues. So, if you are a world-traveler and used to ‘true’ concierge services, please note that Yoko’s services do not qualify as concierge services, and most of the time you will be left doing the legwork yourself. So, this was our experience at Casa Playa Bonita…